Service Design Lead

Who is Optera?

We build software to help the world’s largest companies stop climate change. Our market-leading products provide companies with the tools and insight they need to reduce the environmental impacts of their businesses, supply chains, and products. We are backed by some of the most respected US-based venture capital firms and have a robust client list, including leading Fortune 500 companies such as Dell, Cisco, HPE, Williams-Sonoma, and Target.

What problem are we solving?

In short, Optera is the data solution to stop climate change. Major corporations are the largest source of carbon emissions. Across the globe, companies are responding to pressure to address climate change by setting goals to aggressively reduce emissions by 2050. Our software enables corporate teams to collect, manage, and analyze emissions data across their operations, supply chain, and products, all with the aim of achieving their goals and halting Climate Change.

Why work at Optera?

Our team dedicates our skills, talents, and time to make the world a more sustainable place for future generations. We have a collaborative and dynamic culture where everyone plays a critical role and has room to learn and grow. Balance between work and life is key to our success, and we provide our teammates the flexibility, space, and support to thrive personally and professionally.

Why this opportunity? 

We’re looking for a Service Design Lead to join our design team working on our ESG platform. This is an opportunity to not only design a product that does tangible good in the world, but also to help build the systems and processes that will help us create the best product we can. This is a rare opportunity to help shape the way leading companies from all industries and from across the world take action on Climate Change.

The Role and Responsibilities

Design Team Responsibilities:

• Advance a customer-centric, cross-channel vision that solves our customers’ problems and enables trust and satisfaction.
• Map and maintain user journeys and customer lifecycles to visualize the integration of services and SaaS offerings.
• Develop and refine service blueprints, journey maps, and frameworks to ensure seamless customer experiences.
• Facilitate workshops to unearth new opportunities and co-design solutions with cross-functional teams.
• Prototype and iterate on service and product experiences to validate concepts and drive improvements.
• Collaborate across departments to align service design priorities with business objectives and customer needs.
• Advocate for customer-centered design by integrating research, usability testing, and feedback into solutions.

Agile Production Team Responsibilities:

• Create production designs for team-specific product work.
• Create, collaborate, and iterate on flows, prototypes, and high-fidelity visuals.
• Conduct feasibility reviews, research sessions, and usability testing and present findings.

Your Qualities and Experience

• 3-5 years of experience as a UX or Service Designer on complex SaaS products or in consulting environments.
• Proficiency in service design tools, including journey mapping and blueprinting.
• Strong ability to synthesize insights into actionable frameworks that drive collaboration.
• Skilled in creating prototypes, wireframes, and other design artifacts.
• Effective communicator and facilitator, with experience leading workshops.
• High standard of creativity, curiosity, and quality, with a mentoring mindset.

Nice to Have

• Experience designing data-heavy applications in the Finance, Energy or Sustainability industries.
• Prior experience in a startup environment.

Commitment to Diversity and Inclusion

Optera is committed to creating a diverse environment that is safe and welcoming to all. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We take this very seriously and expect that you do too.

Benefits

• Unrestricted PTO and flexible work schedule
• Recharge Fridays: Every other Friday off
• Health insurance including dental and vision
• Short and Long term Disability Insurance
• 16 weeks maternity/paternity leave (12 weeks paid)
• Wellness budget
• Monthly Wifi Stipend
• Budget for home/office workstation
• Professional development budget
• 401k with 4% company match and ESG investment options 
• Company-wide Bonus program 
• Colorado Eco-pass (regional bus pass)

Location: remote (US and Canada) with optional office in Boulder, Colorado

Position: Full-time

Salary: $134,000 - $157,000  plus bonus and option for equity