Job Application for Clinical Coordinator at Optimal Care, Inc

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Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits:

Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Flexible Work Schedule
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Mileage Reimbursement
Cutting Edge Technology

Key Responsibilities

As a Clinical Coordinator, you will follow through on all provider orders and needs, patient intake interviews, patient visit notification, diagnostic test ordering and results management, and aiding patient’s caregivers, home health agencies, hospices, post-acute providers, pharmacies, and other medical providers.  In this role, you will:

Answer multi-line telephones, route calls, take messages, schedule appointments, and respond to or refer inquiries

Maintain accurate and organized filing systems

Conducts new patient intakes and sets program expectations with patients and caregivers

Serve as a resource person regarding available health and social services and resources to the patients, caregivers, office staff, and providers

Receive and review all diagnostic testing results either by phone or fax.  If by phone, you will read back and verify the information to ensure it has been correctly recorded

Follow through with the coordination of provider orders. This may include but is not limited to coordinating home healthcare or hospice service, delivery pharmacy, portable diagnostics, home medical equipment, social services, chaplain services, caregiver support services, and laboratory services.

Communicate with patients and families, including answering program telephones, triaging patient needs, and communicating this information to the providers in a timely manner

Receive and review incoming and outgoing patient information correspondence and determine proper action

Maintain patient medical records

Work in a fast-paced environment that requires multi-tasking abilities

Required Qualifications

High School Diploma or GED

Minimal CNA or MA or equivalent work experience

Minimum 1 year of experience in medical field, medical office, or related position

Ability to operate computer equipment, fax, and photocopy machines necessary

Must be proficient in Microsoft Office Suite

Excellent verbal and written communication skills

Must be able to communicate professionally with all levels of the organization

Strong grasp of medical terminology

Desired Qualifications

Experience with geriatric population and/or caregivers

Familiarity with Aprima Electronic Medical Record (EMR) system

Location

Home Office:  801 Rosehill Road, Jackson, MI 49202

Hours

Office hours: 8:00 AM – 5:00 PM, Monday through Friday

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.

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IMPORTANT-To validate this application, all applicants must read the following and acknowledge the same by signing below. Please type your full name to acknowledge this agreement. AUTHORIZATION AND UNDERSTANDING Upon the signing of this application, I represent that all of the information now or hereafter given by me in support of my application is true and complete. I authorize the Company to verify any of the information concerning my employment, education, licensing background or credit history with the appropriate individuals, companies, institutions, or agencies, and to conduct a criminal history background check, and I authorize them to release such information as the Company requires, including any record of disciplinary action, without any obligation to give me written notice of such disclosure. I also authorize the Company to release any information (excluding medical information) requested by any of my prospective or subsequent employers without any obligation to give me written notice of such disclosure. I hereby release the Company and such other third parties from any liability whatsoever as a result of any such inquiries and disclosures except as prohibited by law. I agree that any false or incomplete information that causes my application to be misleading may subject me to discharge at any time during the period of my employment. I acknowledge that any offer of employment extended by the Company may be contingent upon the results of a physical examination and drug test satisfactory to the Company in its sole discretion and upon my acceptance of such offer of employment I authorize and consent to such examination, and drug test. I understand that the results of such examination and drug test shall be maintained on separate medical forms and in medical files and that such confidential information shall only be disclosed to managers, supervisors, first aid and/or safety personnel regarding necessary restrictions or accommodations with respect to assigned work or for safety and/or medical purposes or to Human Resources Department or the Company’s legal representatives as required in the ordinary course of business. I agree that my employment, if hired by the Company, is "at-will" and either party may terminate the employment relationship, with or without cause, at any time, and I further agree that this policy may only be altered in writing directed to me personally and signed by the President of the Company. I agree that I shall be bound by the other rules, policies, regulations and terms and conditions of employment of the Company as they are from time to time implemented, modified or changed, and no additional obligations can be imposed on the Company except those which have been acknowledged in writing, by the President of the Company. I agree that any action (excluding governmental, statutory administrative proceedings) or suit against the Company arising out of or related to my employment or termination of employment, including but not limited to claims arising under State or Federal civil rights statutes, must be brought, if at all, within the shorter of 180 days of the event giving rise to the claim or the applicable statute of limitations, or be forever barred. I waive any limitation periods to the contrary, with the exception being that this agreed to limitations period does not supersede the Federal Equal Employment Opportunity Commission or other applicable statutes or regulations that may extend this period as provided by law. I acknowledge that this 180 day limitation on actions forms an Agreement between myself and the Company and may not be unilaterally modified.

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Clinical Coordinator

Optimal Care is where your dedication meets a rewarding career.

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