Physician Services Scheduler

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Flexible Work Schedule 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) Retirement Plan 
• Mileage Reimbursement 
• Cutting Edge Technology

Key Responsibilities 

As a Scheduler you will be responsible for all patient scheduling, providing routing for all clinical staff, and ensuring that all computer data entry for each patient is accurate and complete. In this role you will: 

• Contact patients via phone to make provider appointments and ensure patients accept the date and time of visit 

• Contacts senior living communities / assisted living facilities where patients reside to make and confirm appointments 

• Handle all calls concerning patient appointments and scheduling changes from the patient and/or provider 

• Perform accurate data entry when adding patient information into electronic medical records. Perform all necessary updating of data in database regarding demographic and service location information 

• Ensure new patients are scheduled and that follow-up appointments are rescheduled appropriately 

• Schedule all annual wellness visits within the allotted time dictated by the payor source 

• Ensure most efficient schedules are created to assist providers in meeting productivity requirements 

Required Qualifications 

• High school diploma or GED 

• Previous office experience 

• Excellent verbal and written communication skills 

• Ability to read maps with a general knowledge of the demographic area 

Desired Qualifications 

• Scheduling experience 

Location 

• Home Office:  770 Kenmoor Ave, Suite 100, Grand Rapids, MI 49546

Hours 

• Office hours: 8:00 AM – 5:00 PM, Monday through Friday