Referral Coordinator

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Flexible Work Schedule 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) Retirement Plan 
• Mileage Reimbursement 
• Cutting Edge Technology

 

Key Responsibilities 

The Referral Coordinator is the central access point for all outgoing home care and hospice referrals for Optimal Care Physician services. The Referral Coordinator will ensure outgoing referrals are properly processed, documented and the start of care occurs timely. 

In this role you will be responsible for:  

• Sending all outgoing home care and hospice referrals for the practice within the specified time frame 

• Verifies all outgoing referrals are sent to a participating provider within the patient’s health insurance plan 

• Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Optimal Care billing department for processing 

• Communicates with providers, families or facilities when needed regarding the home care or hospice referral 

• Tracks outstanding referrals to ensure the start of care is completed 

• Updates the patient’s EMR to reflect the home care and hospice company providing care to the patient 

• Focuses on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs 

Required Qualifications 

• Minimum one (1) year of experience in a health care setting. 

• Reliable transportation 

• High School Diploma  GED 

• Detailed orientated person who is capable of multitasking 

• Strong computer skills  

Preferred Qualifications 

• Physician office, home care or hospice experience preferred 

 

Location 

Office Location:  801 Rosehill Road, Jackson, MI 49202

 

Hours 

• Office Hours: 8:00 am - 5:00 pm , Monday - Friday