Supervisor Physician Services Coordination Team

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) with Employer Match
• Mileage Reimbursement 
• Cutting Edge Technology

Key Responsibilities 

The Physician Services Coordinator Supervisor is responsible for supervising office personnel related to the coordination of provider orders and needs, patient visit notification, diagnostic test ordering and results management, and aiding patient’s caregivers, home health agencies, hospices, post-acute providers, pharmacies and other medical providers. The Physician Services Coordinator Supervisor is responsible for all precepting and training of orienting Clinical Coordinators. Responsibilities are completed with limited supervision and may involve medical and social service activities and correspondence. This position requires initiative, strong management, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence, desire to educate colleagues and a desire to work within a practice that centers around and with a geriatric population.

 In this role you will be responsible for: 

• Educate, precept, and provide training for orienting Clinical Coordinators 
• Maintain accurate and organized filing systems and patient medical records 
• Serve as a resource regarding available health, social services, and other care resources available to patients, caregivers, employees, and providers 
• Receive and review incoming and outgoing patient information correspondence and determine proper action 
• Communicate with patients and families, including answering program telephones, triaging patient needs, and communicating this information to the providers in a timely manner 
• Accept patient and/or family complaints and work to resolve them in accordance with policy 
• Provide ongoing education and training to other Clinical Coordinators 
• Provide back-up assistance for other clerical positions and perform routine office support duties 

Required Qualifications 

• High School Diploma or GED 
• CNA or MA certification (minimum)
• 1 or more years of experience working as a Clinical Coordinator 
• 1 or more years of experience in the medical field, medical office, or other related position 
• Strong understanding of medical terminology 
• Complete required work daily 
• Cope with work involving ill, disabled, and terminal patients 
• Problem-solving skills 
• Excellent observation, verbal, and written communication skills 

Desired Qualifications 

• Associate degree 
• Management experience in a clinic or healthcare setting 

Location 

• Office Location:  Grand Rapids, MI

Hours 

• 8:00 am- 5:00 pm; Monday through Friday