Home Health Intake Supervisor

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) with Employer Match
• Mileage Reimbursement 
• Cutting Edge Technology

About the Role

 

Lead the team that connects patients with the care they need.  As a Home Health Intake Supervisor, you'll oversee the critical first touchpoint in our patient journey - supervising intake coordinators who convert referrals into admissions while delivering exceptional customer service to patients, families, and referral sources.  This leadership role is perfect for someone with home health or hospice experience who excels at coaching teams, optimizing processes, and driving results. You'll balance hands-on supervision with strategic oversight, ensuring your team handles every referral with efficiency, empathy, and expertise while meeting conversion goals that drive organizational growth.

What You'll Do

Lead and Develop Your Team

• Supervise and coach a team of intake coordinators to deliver effective customer service
• Provide training and education on intake processes, compliance, and best practices
• Conduct performance evaluations in collaboration with the Intake Manager
• Assign tasks, manage scheduling, and oversee team productivity
• Participate in collaborative hiring to build a high-performing team
• Facilitate problem-solving sessions to resolve referral and client source issues

Manage the Referral Process

• Assign patient referrals using established systems in accordance with agency policy
• Track all referrals received for trending reports and performance analysis
• Monitor and manage assigned patient referrals and current patients in facilities or hospitals
• Oversee conversion rates and implement strategies to improve referral-to-admission success
• Ensure accurate data processing into company database systems
• Manage documents and maintain organized referral tracking systems

Drive Customer Service Excellence

• Ensure delivery of excellent customer service throughout the referral-to-admission process
• Monitor phone handling to ensure prompt responses using proper etiquette
• Serve as liaison with referral sources, sales team, patients, families, and clinical staff
• Provide warm handoffs during shift transitions to maintain continuity
• Display and promote empathy when working with patients and families
• Address and resolve escalated service issues effectively

Ensure Compliance and Quality

• Implement and monitor department policies, procedures, and workflows
• Maintain current knowledge of federal, state, and local regulations
• Identify and report potential payment or coverage problems with third-party payors
• Enforce human resource policies and procedures consistently
• Promote compliance across all intake operations
• Generate reports for management on intake performance and interdepartmental needs

Coordinate Staffing and Operations

• Coordinate staffing to ensure availability and competence of team members
• Manage employee time-off requests and scheduling
• Collaborate with Manager on payroll issues and employee problem resolution
• Ensure team has in-depth knowledge of corporate and service line operational processes
• Partner with Intake Management and other departments to support growth objectives
• Maintain a safe environment for clients and coworkers

What We're Looking For

Required Qualifications

• High school diploma or GED
• Demonstrated experience working with patients, families, and referral sources
• Reliable transportation with valid automobile insurance

Preferred Qualifications

• Associate's degree
• Prior experience in home health or hospice (strongly preferred)
• Previous supervisory or team lead experience

Essential Skills and Experience

• Strong interpersonal and communication skills
• Demonstrated ability to effectively manage personnel and processes
• Knowledge of home health care delivery and intake processes
• Understanding of referral management and conversion strategies
• Ability to train, coach, and develop team members
• Problem-solving and conflict resolution capabilities
• Strong organizational skills and attention to detail
• Knowledge of compliance requirements and third-party payor systems
• Customer service orientation with empathy for patients and families

What Makes You Successful

You're a natural leader who knows how to bring out the best in your team.  You understand that intake coordinators are on the front lines, often dealing with anxious patients and families during vulnerable moments - and you coach them to handle each situation with both efficiency and empathy.  You're metrics-driven without losing sight of the human element.  You track conversion rates, monitor productivity, and optimize workflows, but you also understand that behind every referral is a person who needs care.  You know how to balance performance goals with quality service.  You thrive on process improvement, constantly looking for ways to make the referral-to-admission journey smoother for everyone involved - patients, families, referral sources, and your team. When problems arise, you facilitate solutions rather than just managing issues.  You're an effective communicator who can translate operational needs into clear direction for your team while representing their needs to management.  You build collaborative relationships across departments because you understand that intake doesn't operate in isolation.

Why Join Us?

This role offers the opportunity to lead a critical function that directly impacts patient access to care and organizational growth.  You'll have the autonomy to shape how your team operates while being supported by experienced management and collaborative colleagues.  We provide a stable office-based work environment, opportunities for leadership development, and the chance to build and mentor a team. You'll play a key role by partnering with service lines to support their growth while ensuring every patient's first interaction with us is exceptional.

Leadership Development:

• Exposure to intake operations and referral management strategy
• Collaboration with cross-functional leadership
• Pathway for career advancement in healthcare operations

Work Environment and Schedule

This is primarily an office-based position with minimal travel (occasional training or company meetings).  The role follows structured processes and schedules but requires flexibility to respond to urgent referral requests, staffing needs, or escalated service issues.  You'll work in a fast-paced intake environment where priorities can shift quickly.  The ability to remain organized and calm while managing multiple demands is essential to success.

Ready to Lead Our Intake Team?

If you're an experienced healthcare professional with home health or hospice knowledge who's ready to step into a supervisory role driving both team performance and patient access to care, we'd love to hear from you.

 

Location 

• Office Location: Bingham Farms
• Main Service Area:
  • This position visits facilities and homes

Hours 

• 8:00 am – 5:00 pm, Monday through Friday 
• Weekend Rotation