Behavioral Health Care Coordinator

Optimal Care is where your dedication meets a rewarding career. 

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About the Role

Support patients throughout their behavioral health journey by keeping care organized, accessible, and connected. As a Behavioral Health Care Coordinator, you'll serve as an important link between patients, families, Behavioral Health Care Managers, providers, and referral sources while supporting a primarily geriatric population. You'll coordinate referrals and appointments, educate patients and decision-makers about the Behavioral Health Program, and help ensure each individual understands what to expect as they begin and continue receiving care.

This role is ideal for an organized, compassionate professional who enjoys helping others, solving problems, and coordinating multiple priorities with limited supervision. You'll schedule initial and follow-up visits, coordinate IDG and telehealth sessions, obtain and maintain required consents, manage the behavioral health care registry, and respond to patient and family needs through clear and timely communication. Through your attention to detail, service-focused approach, and commitment to behavioral health and wellness, you'll help create a seamless care experience that keeps patients connected to the support and resources they need.

Location

• Office Location: Jackson, MI

Hours

• Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

• High School Graduate or GED
• Minimum CNA or MA credentialed or equivalent work experience
• Minimum 1 year experience in medical field, medical office, or related

Preferred Qualifications

• Associate's degree
• Experience with geriatric population with a concentration in behavioral health

Essential Skills and Competencies

• Ability to operate computer equipment, fax and photocopy machines necessary
• Must be proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Excellent verbal and written communication skills
• Must be able to communicate professionally with all levels within and outside of the organization
• Strong grasp of medical terminology

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement 
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.