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Solutions Engineer

Remote

About our company

Optimal Dynamics is on a mission to automate and optimize the logistics industry through the use of advanced analytics. We are built on over four decades of groundbreaking research and development at Princeton University, representing the pinnacle of technological advancement in the logistics and transportation industry. Our customers experience sustained, tangible results with double-digit revenue lift after integration. Optimal Dynamics is a high-growth early-stage company with ~60 employees and $55M in funding. 

About our team

We are a team of bright, kind, and solution-oriented people focused on creating value for our customers. We can solve problems individually, but understand that the best solutions are found when the team brainstorms ideas together. We are excited about balancing the need to deploy new solutions quickly and designing solutions that are secured, reliable, maintainable and scalable for the long run.

Role Overview

As a Solutions Engineer at Optimal Dynamics, you will play a pivotal role in driving the successful deployment of our cutting-edge decision-making platform within the logistics and transportation industry. You will lead complex, high-impact solution implementations that align closely with our customers’ strategic goals and business objectives. Your expertise in workflow design, optimization model calibration, systems integration, and user training will be essential in ensuring a seamless transition from project initiation to go-live, enabling our customers to realize the full value of our innovative solutions.

Key Responsibilities

  1. Complex Solution Deployments: Lead the end-to-end deployment of Optimal Dynamics’ platform, managing the entire implementation lifecycle from initial scoping and design to post-deployment support. Collaborate with customers to understand their unique requirements and objectives, ensuring that solutions are tailored to meet specific business needs.
  2. Platform Configuration and Integration: Oversee the configuration of the Optimal Dynamics platform, ensuring that all functionalities align with customer workflows and operational strategies. Manage system integration efforts, working closely with IT teams and third-party vendors to ensure seamless data flow between systems and applications.
  3. Testing and Calibration: Conduct comprehensive end-to-end (E2E) testing to validate solution performance, ensuring that all components function as intended and meet customer specifications. Lead model calibration efforts to optimize performance and accuracy, leveraging advanced analytics and data insights to fine-tune the solution. 
  4. User Training and Support: Develop and deliver tailored training programs for end-users, ensuring they are equipped with the knowledge and skills necessary to effectively utilize the platform. Facilitate User Acceptance Testing (UAT) sessions, guiding users through the testing process and gathering feedback to refine and enhance the solution.
  5. Hyper-Care Support: Provide immediate support during the hyper-care phase following deployment, addressing any urgent issues that arise and ensuring stable operations. Collaborate with customers to develop and implement action plans for any post-deployment challenges, ensuring a smooth transition to ongoing operations.
  6. Continuous Improvement and Optimization: Analyze deployment outcomes and customer feedback to identify areas for improvement, driving enhancements to the implementation process and overall customer experience. Work closely with product development teams to relay customer insights and inform future product features and enhancements.
  7. Cross-Functional Collaboration: Collaborate with Customer Success, Product, and Engineering teams to ensure alignment and effective communication throughout the deployment process. Act as a liaison between customers and internal teams, advocating for customer needs and facilitating solution improvements.
  8. Travel requirements: On-site travel might be required during kickoff, design sessions, UAT, and go-live during the deployment phases of assigned projects. Travel up to 50% of the time

Education and/or Relevant Experience

  • Bachelor’s degree required in Business, Finance, Industrial Engineering or Logistics;
  • 3+ years of experience in asset-based carrier operations, logistics, or FreightTech deployment, including consulting and implementation.
  • Experience working with Sr Level IT and Operations personalities
  • Detail oriented and demonstrated ability to run multiple complex projects simultaneously
  • Strong oral & written communication skills with advanced presentation abilities.
  • Strong ability to quickly build trust with different levels of management.
  • High level of initiative and hustle.
  • Able to work independently, as the role will not be based out of an office.

Pay Range

$130,000 - $160,000 USD

Benefits

  • Competitive compensation, including Series B level equity
  • Health / Dental / Vision 100% covered for employee and 50% for dependents
  • Life Insurance, with optional supplemental insurance
  • Flexible Spending Account (FSA)
  • Health Spending Account (HSA)
  • 401(k) with match
  • Unlimited PTO (vacation, personal days, sick days, jury duty, military leave, bereavement)
  • 11 Holidays
  • Paid Parental Leave for all employees
  • Short-term and Long-term Disability Insurances, and AD&D Insurance
  • Fitness membership reimbursement
  • Commuter benefits
  • Flexible work from home policy
  • Employee discounts

Optimal Dynamics is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Optimal Dynamics is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to careers@optimaldynamics.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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