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Solutions Delivery Manager

Remote

About Our Company

Built on over four decades of pioneering research at Princeton University, our platform represents the leading edge of innovation in freight and transportation planning. We help customers unlock double-digit revenue gains and drive smarter, data-driven operations at scale.
With the recent close of our Series C funding round led by Koch Disruptive Technologies, we’re entering an exciting new phase of growth. Today, Optimal Dynamics is a high-growth company of ~70 employees, backed by top-tier investors including Bessemer Venture Partners, The Westly Group, Activate Capital, and Koch. 

We're on a mission to redefine the way logistics decisions are made—and we’re just getting started.

About Our Team

We are a team of bright, kind, and solution-oriented people focused on creating value for our customers. We can solve problems individually, but understand that the best solutions are found when the team brainstorms ideas together. We are excited about balancing the need to deploy new solutions quickly and designing solutions that are secured, reliable, maintainable, and scalable for the long run.

About the Role

As a Solutions Delivery Manager at Optimal Dynamics, you will lead the end-to-end delivery of customer solutions from kickoff to handoff. This role sits at the intersection of technology, operations, and customer engagement, requiring deep expertise in project management, asset-based for-hire and dedicated fleet operations, and optimization-based solutions.

As a member of our Customer Success function, you will manage scope, timelines, and successful implementations in collaboration across internal teams—including sales, engineering, and product—while serving as a trusted partner to customer stakeholders. Your ability to translate strategic goals into tactical execution will directly impact customers’ adoption, satisfaction, and long-term value realization. If you are a strategic communicator who is driven by excellence and problem-solving, this could be the role for you.

Key Responsibilities

  • End-to-End Project Lifecycle Management
    • Lead all phases of project execution: scoping, planning, scheduling, risk management, and post-deployment handoff. 
    • Develop and maintain detailed project plans, action trackers, and implementation schedules. 
    • Align resources, manage dependencies, and proactively remove blockers to ensure timely delivery.
  • Customer Alignment & Engagement
    • Establish and maintain strong relationships with customer stakeholders, ensuring clear understanding of goals, constraints, and expectations.
    • Translate customer business objectives into actionable delivery plans and measurable success criteria.
    • Provide consistent communication and project updates to customers throughout engagement
  • Solution Integration & Adoption Support
    • Oversee the integration of Optimal Dynamics’ solutions into customer environments
    • Partner with internal teams and customers to support workflow alignment, change management, and go-live readiness
    • Coordinate customer training and enablement to ensure successful onboarding and sustained usage
  • Cross-Functional Team Coordination
    • Serve as the central point of contact between customers, engineering, product, and customer success teams during delivery
    • Facilitate information sharing across functions to ensure alignment on scope, progress, and priorities
    • Surface key insights from the field to inform product improvement and future deployments
  •  Communication & Stakeholder Management
    • Organize and lead regular internal and external status meetings, managing agendas, action items, and issue resolution
    • Identify and escalate risks or delays early on and provide clear mitigation plan
  •  Continuous Improvement & Operational Rigor
    • Identify opportunities to streamline delivery processes and contribute to internal best practices and frameworks
    • Leverage delivery data and lessons learned to refine engagement models and improve efficiency across project
  • Issue Resolution & Risk Management
    • Proactively identify project risks and challenges, applying structured problem-solving to address roadblocks
    • Respond to customer concerns and inquiries promptly and professionally to maintain confidence and trust
  • Performance Tracking & Reporting
    • Monitor and report on project performance against scope, timeline, budget, and adoption metrics
    • Support post-project reviews and transition activities to ensure long-term customer success

Key Requirements

  • Educated: Bachelor’s degree in Business, Finance, Industrial Engineering, Logistics or related field.
  • Experienced:
    • 5+ years in asset-based carrier operations, logistics, or FreightTech deployment, including consulting and implementation functions
    • Experience working with Sr. Level IT and Operations personalities
  • Detail-Oriented: Proven ability to run multiple complex projects simultaneously
  • Communicative: Superb oral & written communication skills with advanced presentation abilities
  • Relationship Builder: Proven ability to build trust and rapport with all levels of management.
  • Self-Motivated: Displays a high level of initiative and hustle.
  • Adaptable: Successful working independently and remotely, with availability to travel up to 50% of the time

Pay Range

$130,000 - $160,000 USD

Benefits

  • Competitive compensation, including Series C level equity
  • Health / Dental / Vision 100% covered for employee and 50% for dependents
  • Life Insurance, with optional supplemental insurance
  • Flexible Spending Account (FSA)
  • Health Spending Account (HSA)
  • 401(k) with match
  • Unlimited PTO (vacation, personal days, sick days, jury duty, military leave, bereavement)
  • 11 Holidays
  • Paid Parental Leave for all employees
  • Short-term and Long-term Disability Insurances, and AD&D Insurance
  • Fitness membership reimbursement
  • Commuter benefits

Optimal Dynamics is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Optimal Dynamics is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to careers@optimaldynamics.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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