Platform Solutions Engineer

About our company

Built on over four decades of pioneering research at Princeton University, our platform represents the leading edge of innovation in freight and transportation planning. We help customers unlock double-digit revenue gains and drive smarter, data-driven operations at scale.
With the recent close of our Series C funding round led by Koch Disruptive Technologies, we’re entering an exciting new phase of growth. Today, Optimal Dynamics is a high-growth company of ~70 employees, backed by top-tier investors including Bessemer Venture Partners, The Westly Group, Activate Capital, and Koch.

We're on a mission to redefine the way logistics decisions are made—and we’re just getting started.

About our team

We are a team of bright, kind, and solution-oriented people focused on creating value for our customers. We can solve problems individually, but understand that the best solutions are found when the team brainstorms ideas together. We are excited about balancing the need to deploy new solutions quickly and designing solutions that are secured, reliable, maintainable and scalable for the long run.

Role Overview

The Platform Solutions Engineer (PSE) serves as a technical bridge between Optimal Dynamics' platform, customer operations, and internal teams. This role supports both new deployments and existing customers, helping to implement data integrations, calibrate optimization models, monitor post-deployment performance, and resolve technical issues. The PSE plays a hands-on role in ensuring that customer solutions are technically sound, stable, and aligned with operational objectives.

Key Responsibilities

Data Engineering & Integration

• Design and maintain data pipelines to ingest, transform, and load transportation data from diverse customer sources
• Integrate customer systems using APIs, flat files, SFTP, or direct database connections
• Ensure data completeness, accuracy, and alignment with optimization requirements
• Troubleshoot integration and data issues in collaboration with internal and external teams

Model Calibration & Platform Configuration

• Support the calibration of optimization and simulation models based on customer constraints and operational goals
• Translate solution design inputs into executable platform configurations
• Validate optimization outputs against expected results and customer rules
• Iterate on model parameters and configuration settings based on feedback and performance metrics

Post-Deployment Monitoring & Support

• Monitor system and model performance to ensure sustained solution effectiveness
• Identify and implement calibration or integration updates based on live operations and customer feedback
• Provide ongoing support for transitioned customers, including resolving support tickets
• Serve as an escalation point for initial technical issues post-deployment
• Contribute to the evolution of internal deployment playbooks and technical tooling

Customer & Internal Collaboration

• Partner with Solutions Engineers, Customer Success Managers, and Product teams to align technical execution with business needs
• Participate in project planning, internal handoffs, and customer meetings as needed
• Maintain clear documentation of data flows, configurations, and troubleshooting paths
• Help inform product and process improvements through insight gained from customer interactions

Product & Analytics Support

• Maintain up-to-date knowledge of the Optimal Dynamics platform and product roadmap
• Support internal analytics and business intelligence tools to improve customer visibility and platform monitoring

Role Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
  
• 2+ years of experience in a technical support, solutions engineering, or customer-facing engineering role, ideally within a SaaS or logistics technology environment.
• Strong troubleshooting skills with the ability to identify, isolate, and resolve technical issues efficiently.
• Proficiency in writing and maintaining technical documentation and user guides.
• Familiarity with databases (e.g., SQL), APIs, and common support tools (e.g., Jira, Zendesk, Confluence).
• Experience working with data and business intelligence tools (e.g., Looker, Tableau, Power BI) is a strong plus.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Travel:

• Less than 25%

Benefits

• Competitive compensation, including Series C level equity
• Health / Dental / Vision 100% covered for employee and 50% for dependents
• Life Insurance, with optional supplemental insurance
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• 401(k) with match
• Unlimited PTO (vacation, personal days, sick days, jury duty, military leave, bereavement)
• 11 Holidays
• Paid Parental Leave for all employees
• Short-term and Long-term Disability Insurances, and AD&D Insurance
• Fitness membership reimbursement
• Commuter benefits

Optimal Dynamics is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Optimal Dynamics is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to careers@optimaldynamics.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.