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Implementation Specialist – Harmonize Platform

Atlanta, Georgia, United States

Who are we?

Optimized Payments is the only fintech firm purpose-built to find and unlock value wherever it resides in our portfolio’s payment ecosystem. We’ve assembled a team with deep expertise across payments specialties to develop a proprietary analytics platform that finds actionable insights. We are an Atlanta based 17-year-old, and growing, company looking for talented individuals who want to grow with us. 

 

Our client portfolio includes Fortune 500 firms such as Apple, Staples, Safeway, Priceline, AutoNation, and the U.S. Postal Service.

Who Are You:
We are seeking an Implementation Specialist who will play a critical role in onboarding new enterprise clients to our Harmonize analytics platform. This position is ideal for someone who thrives in a client-facing, detail-oriented role that blends technical coordination with customer support. You will work closely with our clients, their payment service providers (PSPs), and internal teams to ensure a smooth and timely integration into our platform.

Key Responsibilities:

  • Serve as the primary point of contact for new client onboarding
  • Work directly with clients and their PSPs (e.g., Adyen, Fiserv, Chase, Worldpay, PayPal) to establish data feeds via SFTP or API
  • Coordinate the setup of data integrations, test data pipelines, and validate data ingestion
  • Ensure all relevant daily reports (auths, settlements, fees, chargebacks, etc.) are successfully received and mapped into the Harmonize schema
  • Troubleshoot and resolve issues related to file formats, missing data, or incorrect mappings
  • Collaborate with internal product, analytics, and engineering teams to configure dashboards and reports based on client needs
  • Provide training and support to clients on Harmonize platform features and capabilities
  • Track project milestones and timelines, ensuring successful go-lives
  • Document implementation steps and maintain onboarding playbooks

Qualifications:

  • 3+ years of experience in implementation, onboarding, or project coordination in a SaaS, fintech, or payments-related environment
  • Experience working with payment service providers or financial data is strongly preferred
  • Familiarity with data file formats (CSV, JSON, XML), SFTP protocols, and APIs
  • Strong communication skills with ability to explain technical concepts to non-technical stakeholders
  • Detail-oriented with excellent organizational and time management skills
  • Ability to manage multiple projects in parallel and drive tasks to completion
  • Self-starter with a problem-solving mindset and a collaborative attitude

Bonus Points For:

  • Experience with Stripe, Adyen, Worldpay, Fiserv, or other major PSPs
  • Familiarity with Snowflake, Tableau, or other analytics platforms
  • Knowledge of card payment ecosystems and interchange/network/acquirer fee structures

What we offer:

For Full-time Optimized Payments employees, we’re offering the following benefits and perks

  • Competitive salary and benefits package.
  • Stock Options
  • 401(K) Plan
  • Flexible Discretionary PTO + Paid Holidays
  • Opportunity to be part of a dynamic, fast-growing company that will double in size in two years.
  • Hybrid work environment with flexibility to work from home 3 days a week.
  • A collaborative and inclusive company culture where your ideas are valued.
  • Free onsite covered parking and access to a full gym with showers.

 

Employment Equity

Optimized Payments strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

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