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Field Service Manager

Pittsburgh, PA

*This role will be based in Pittsburgh, PA and will require the ideal candidate to relocate to the Pittsburgh, PA area*

About Optimus Technologies

Optimus Technologies is a clean energy technology company based in Pittsburgh, PA. Optimus manufactures the Vector System, an advanced fuel system technology that enables diesel engines to operate on 100% biodiesel. The Vector System is designed for medium and heavy-duty fleet applications, where emissions reductions are challenging or impossible to achieve in a cost-effective manner through other means. The Vector System integrates into existing operations to facilitate a seamless transition to low-carbon fuels. 

Optimus’ Vector System is in use with leading municipal and private fleets throughout the country, enabling them to achieve near-zero carbon emissions while reducing their fuel and fleet operating costs.

Find out more at optimustec.com, on Twitter, Facebook, and Instagram. 

Job Description

Optimus seeks a dynamic, organized, customer focused Field Service Manager to help us to reach our bold growth goals assisting fleets in reducing their carbon emissions and achieving environmental sustainability goals. This role will be responsible for leading and supporting the work of a team of Field Service Technicians in performing efficient and effective work installing and supporting the Optimus Vector and SMARTFuel systems.

To succeed in this full-time, salaried ($100,800-$111,200) role, candidates need a mix of technical, logistical, and interpersonal skills to help the Field Service Team focus on their highest-priority tasks. Based primarily in Pittsburgh, with up to 50% travel, the Field Service Manager will oversee workforce planning for installations, campaigns, and open service tickets. This includes scheduling labor, assigning the right people to tasks, managing tools inventory and travel logistics, and facilitating training and performance management. The Manager will also serve as the primary Field Service representative on internal teams, run effective vehicle campaigns, act as a technical expert to support the team in resolving complex mechanical issues, and continuously improve operations and team engagement.

Optimus is a fast-growing technology company; all employees must be self-directed and capable of managing multiple duties within the company. This position will allow for a wide range of growth and new opportunities in a flexible and evolving work environment.

Optimus is proud to be an equal opportunity employer. People of color, LGBTQ+ people, people with disabilities, veterans and members of other historically disenfranchised groups are strongly encouraged to apply. If you are unsure about being qualified for this position after reading the responsibilities and requirements, please apply anyway! We are most excited to work with individuals who learn quickly and have a passion for clean energy solutions.

Responsibilities

  • Lead Field Service workforce planning to include: forecasting, developing, managing labor schedules to ensure optimal workforce allocation; Matching the right personnel to each job based on skills, experience, project demands, and service requirements and assess and track technician competencies related to the Optimus Technologies products.
  • Ensure timely, cost-effective availability of necessary tools, equipment, and parts inventory for service and maintenance activities.
  • Recruit, onboard, and retain top talent to build a strong, adaptable service team. Cultivate a high-performance culture through leadership, motivation, and engagement and drive accountability through clear KPIs, performance reviews, and continuous feedback.
  • Monitor team travel ensuring efficiency, work-life balance whenever possible, cost-effectiveness, and compliance with internal travel policies while ensuring adequate coverage for urgent and high-priority service needs
  • Work in coordination with Customer Success team to coordinate effective, professional communication and logistics for equipment and personnel involved in coordinated customer site visits for installations, maintenance, and diagnostic work. Monitor customer feedback and service metrics to ensure high-quality repairs and issue resolution.
  • Implement Optimus training programs for field service technicians, and ensure top tier service through ongoing performance management, coaching and mentorship. Establish and track related KPIs, recommending upgrades to training and documentation and necessary. Develop and refine service protocols to reduce repeat service calls and maximize uptime.
  • Serve as a technical support expert for diagnosing and resolving mechanical and electrical issues by assisting staff with troubleshooting, repairs, and preventive maintenance when they are unable to efficiently and effectively resolve issues independently. Define and track KPIs for technician efficiency, first-time fix rates, and customer satisfaction. Identify and eliminate bottlenecks in service processes to streamline operations.
  • Ensure adherence to industry best practices, safety protocols, and company standards.
  • Act as the primary liaison between Field Service and internal departments (application engineering, production, customer success, operations, etc.) advocating for team needs and ensuring smooth communication of all necessary information between internal and field staff.
  • Leverage field insights to enhance product design, streamline service processes, and drive operational efficiency.
  • Continuously refine field service workflows, implement best practices, and recommend improvements to products and training materials based on data analytics of service metrics. Identify where gaps exist and implement technology solutions (e.g., digital work orders, remote diagnostics) to enhance service quality fostering a data-first approach to decision-making and continuous improvement.
  • In partnership with Customer Success, plan, execute, and track service campaigns, recalls, and fleet-wide upgrades to ensure timely completion and effectiveness.

Qualifications & Experience

  • Proven leadership experience with 5+ years of successfully managing and mentoring field service teams specializing in diesel engines and related mechanical/electrical systems.
  • 5+ years of experience with diesel engines, including troubleshooting, diagnostics, and repairs, with a focus on resolving complex mechanical and electrical issues.
  • At least 3 years of experience in directly building and managing labor schedules, tool inventory, and travel logistics for decentralized field teams.
  • Experience in implementing training programs and managing performance for field technicians specializing in diesel engines.
  • In-depth knowledge of industry best practices, safety protocols, and compliance standards specific to diesel engine service and maintenance.
  • At least 3 years of experience collaborating with cross-functional teams (e.g., engineering, production, customer success) in a diesel engine service environment.
  • Passion for clean energy solutions, including a focus on sustainable diesel engine technologies and efficiency improvements.
  • Willingness to travel up to 50% for on-site support and field service coordination.
  • ASE certification  and active participation in industry councils and associations preferred (e.g., ATA’s Technology and Maintenance Council, NAFA, etc.). Degree in relevant field or equivalent experience.
  • Familiarity with diesel engine fleet management software and tools for scheduling, inventory management, and performance tracking. 

Other Job Requirements

  • Frequent physical activity such as bending, climbing, twisting, and lifting tools, parts, and materials (up to 70lbs)
  • Lifelong commitment to learning and consistent interest in expanding one’s skillset
  • Work occurring in a variety of environments, including but not limited to: office, outdoor, warehouse and shop conditions
  • Ability to work around a variety of particulates, lubricants, and chemicals
  • Valid driver’s license with acceptable driving record; CDL a plus
  • Significant domestic travel is required (75%+)
  • Flexible hours of operation

Other Job Requirements 

  • A passion for alternative energy solutions
  • Must possess a commitment to life-long learning
  • Frequent physical activity such as bending, twisting, standing, and lifting of tools, parts, and materials (up to 50lbs)
  • Exposure to outdoor, warehouse, and shop working conditions

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