Customer Success Engineer Intern

Customer Success Engineer Intern

Location: Boston, MA Headquarters (Hybrid)

Opti, a part of Aliaxis Next, is a leader in IoT cloud-based stormwater management, is seeking a full-time Customer Success Engineer to support a fast-growing company whose products help communities adapt to changing societal and environmental circumstances. Opti offers a hybrid work environment based upon trust and transparency.  Office based activities are guided by 'office with a purpose' centered on teamwork requirements.  At Opti, it's possible to 'design anywhere, build anywhere' given our company lives in the cloud! The Customer Success Engineer position is located in our Boston, MA headquarters.

Overview

At Opti, we are a passionate team of water experts and technologists driven to protect our communities, infrastructure, and the environment from the impacts of stormwater runoff. We believe the stormwater management challenges facing communities today require performance improvements, adaptive capacity, and operational transparency that digital approaches can deliver. Opti is the creator and leading provider of Continuous Monitoring and Adaptive Control (CMAC) solutions. Opti's software products provide solutions to multiple, often competing, stormwater objectives, providing customers with economic savings, resiliency and peace of mind since 2007.

The Customer Success Engineer Intern helps customers adopt and use our software platform, and provides remote support to our delivery partners - civil and environmental engineering firms and contractors  - with on-site setup and maintenance. To apply for this position, please send your resume and cover letter to careers@optirtc.com.

Internship Overview:

The Customer Success Intern will support our team in assisting customers, troubleshooting software and hardware integrations, and improving customer experience. This role is ideal for students or early-career professionals interested in water resources, environmental technology, and IoT applications. Interns will gain hands-on experience in customer interactions, technical troubleshooting, and software support.

Key Responsibilities:

• Assist in educating customers on OptiRTC’s web portal, system configurations, and documentation.
• Support troubleshooting efforts for hardware and software-related customer inquiries.
• Help manage and track customer support requests.
• Conduct research on warranty information and assist in the return process for hardware components (e.g., sensors, valves, pumps, batteries).
• Organize and maintain customer site metadata and documentation, including cataloging hardware dependencies for data management and ensuring internal resources are structured for easy access and reference.
• Create and maintain training resources and guides related to O&M and field services to support internal teams and customers.
• Assist in onboarding and commissioning new sites by working alongside field teams.

Preferred Qualifications:

• Currently pursuing or recently obtained a degree in Environmental Science, Engineering, Computer Science, or a related field.
• Strong communication skills (written and verbal) with the ability to explain technical concepts.
• Detail-oriented with strong organizational and problem-solving abilities.
• Some experience or coursework in IoT, environmental monitoring, or data analysis is a plus.
• Basic familiarity with web technologies (HTML, APIs) or programming (Python, JavaScript, R) is helpful but not required.
• Interest in water resources, stormwater management, and environmental sustainability.

Why Join OptiRTC?

• Gain real-world experience in a fast-growing environmental technology company.
• Work on meaningful projects that impact stormwater management and sustainability.
• Collaborate with industry professionals and expand your technical and customer engagement skills.
• Flexible remote/hybrid work options.

MassCEC Clean Energy Internship Program

Opti will participate in the MassCEC Clean Energy Internship Program for this position. Program eligibility requires students to attend, or have recently graduated within the past year from, a Massachusetts college or university, or they must be a Massachusetts resident, with proof of residency, who attended an out-of-state college or university. Students pursuing a master’s degree are eligible for this program, though Ph.D. candidates are not.

OptiRTC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  To apply for this position, please send your resume and cover letter to careers@optirtc.com. For more information, please contact careers@optirtc.com