Practice Manager

Title: Practice Manager
Practice: Valley Oral & Facial Surgery
Location: West Fargo, ND
Office Hours:

• Monday: 8:00am - 4:00pm
• Tuesday: 8:00am - 4:00pm
• Wednesday: 8:00am - 4:00pm
• Thursday: 8:00am - 4:00pm
• Friday: 8:00am - 12:00pm

*Working hours may vary based on office needs

Position Purpose:

The Practice Manager primary responsibility is to partner with the surgeons, the Regional Director of Operations (RDO), and support services to establish, and maintain a successful team within a single location of a practice brand. The Office Manager supports the Practice with efforts that ensure the affiliated or managed practice’s financial success by providing superior patient care and ensuring an appropriate and efficient use of human and financial resources. The OM assists the Practice with daily tasks while monitoring company policy and government regulation compliance. The position will also lead business initiatives and objectives, while maintaining positive employee and patient relationships. The OM serves as the leader in the affiliated office(s)

Responsibilities:

• Ensure that all patients receive the highest quality of care and service
• Communicate with all patients (both in-person and by phone) in a friendly and professional manner
• Develop and maintain positive, pleasant and professional relationships between patients, staff members and surgeons
• Resolve patient complaints effectively and in a timely manner
• Support efforts that provide a clean and professional environment for all patients, including, but not limited to, ensuring that operatories are cleaned, supplies are adequate, equipment is maintained, and that the staff is incompliance with all Company policies and government regulations.
• Oversee compliance with training, methods and tools.
• Ability to perform all administrative roles when needed
• Other duties may be required as needed
• Collaborate with human resources for various initiatives and staffing needs
• Support recruitment activities and coordinate a timely and thorough orientation process for all new staff members.
• Develop initiatives and activities that support the retention of quality staff members
• Collaborate to ensure that all staff members are properly trained to perform duties of their position and provide re-training when necessary.
• Monitor, guide and direct staff towards quality patient care and appropriate financial decisions and assist the staff to meet clearly defined goals and expectations. Share areas of concern to the Regional Director of Operations on matters of significance.
• Ensure safe working environment by following OSHA guidelines. Support compliance with HIPAA regulations.
• Maximize financial resources of the affiliated or managed practice by maintaining accurate records and following Company procedures.
• Ensure adherence to surgeon scheduling process
• Keep current and knowledgeable on insurance plans, co pays, fees and processes to effectively manage practice’s insurance component (fee schedules and collections, doctor in-network participation. etc.)
• Ensure that payments are collected from patients at time of service
• Support patient flow and maximize budgeted payroll hours by effectively scheduling staff
• Support efforts that ensure that financial records are balanced, and bank deposits are made on a weekly basis
• Actively support the marketing development team and manage practice referrals.
• Develop and maintain open and regular internal communication
• Effectively and continuously communicate with surgeons and support staff regarding practice goals, Company information and personnel management issues
• Keep RDO informed as appropriate and work with them to prevent and/or resolve issues

Qualifications:

• Education/Certification:
• High School Diploma or equivalent required (some college, preferred)
• Previous customer service and/or dental experience preferred
• 2-3 years leadership/management experience preferred

Performance Requirements:

• Skills/Abilities:
• Strong computer skills
• Excellent communication, interpersonal and people management skills
• Ability to handle multiple tasks
• Ability to work in fast-paced environment
• Analytical and detail-oriented
• Able to work independently with exceptional initiative and sound judgment
• Positive attitude, change advocate, able to lead by example
• Work environment/Conditions:
• Fast-paced dental office environment
• Overtime sometimes required as needed to perform job functions
• Some travel as needed for training and to perform job functions
• Safety procedures required including protection to minimize the risks from X-rays
• Potential long hours standing.

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.