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District Manager (Full-time)
We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.
- 24 locations and growing
- 7 different types of treatments in 1 shop
- Our current eNPS (Employee Net Promoter Score) score of 75—Exceptional, world-class score— Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture.
The District Manager is responsible for driving revenue growth, profitability, and overall talent and business performance across a region of 8-12 OrangeTwist centers. This role owns regional Annual Operating Plan (AOP) targets and leads strategies to increase client acquisition, expand membership adoption, optimize service mix, and maximize center productivity. The District Manager partners with Center Managers to build high-performing businesses, developing them into strong operators who take ownership of financial performance, team development, and client experience. Through data-driven decision making and disciplined operational execution, this leader identifies opportunities to grow each center and elevate regional performance. As a cultural steward, the District Manager models and reinforces OrangeTwist’s Brand and Values: Trust, Wow!, Inspire, Sincere, and Teamwork, while creating an environment of accountability, recognition, and results.
Location: 1301 Dove St. Suite 670, Newport Beach, CA 92660
Schedule: 40 hours a week Monday to Friday (some weekends)
Compensation: Total compensation of $200K+ based on performance
What You Will Do:
- Business Growth & Regional Performance
- Own and deliver regional AOP targets including revenue, membership growth, profitability, and overall center performance.
- Drive strategies to increase client flow, generate new sales, and expand membership adoption.
- Maintain accountability for regional profitability through revenue management, expense control, labor optimization, and improved operational efficiency.
- Coach Center Managers to create and execute business plans and use performance data to implement sales, marketing, and promotional initiatives that improve results.
- Own and deliver regional AOP targets including revenue, membership growth, profitability, and overall center performance.
- Leadership Development
- Develop Center Managers into strong business leaders accountable for sales performance, team development, and client experience.
- Provide ongoing coaching, mentorship, and performance management to build high-performing teams.
- Recruit, hire, and develop leadership talent while maintaining strong staffing pipelines across the region.
- Address performance issues promptly and identify high-potential leaders to build a strong internal leadership pipeline.
- Develop Center Managers into strong business leaders accountable for sales performance, team development, and client experience.
- Operational Excellence
- Ensure efficient operations through appropriate staffing, productivity standards, and effective workflows.
- Monitor operational performance and implement improvements to drive consistency and efficiency.
- Ensure compliance with company policies, regulatory requirements, and operational standards.
- Monitor service mix, provider productivity, and treatment utilization to support adoption of new services, protocols, and promotions.
- Ensure efficient operations through appropriate staffing, productivity standards, and effective workflows.
- Client Experience & Culture
- Ensure centers consistently deliver exceptional client experiences aligned with OrangeTwist service standards.
- Champion and model OrangeTwist’s Twist Values: Trust, Wow!, Inspire, Sincere, and Teamwork.
- Monitor client feedback and satisfaction metrics, ensuring teams address concerns promptly and deliver effective service recovery.
- Ensure centers consistently deliver exceptional client experiences aligned with OrangeTwist service standards.
- Marketing & Local Market Activation
- Serve as a brand ambassador, reinforcing brand standards and a client-first philosophy across all centers.
- Partner with marketing teams to execute local initiatives, events, promotions, and partnerships that increase brand awareness, client acquisition, and membership growth.
- Identify opportunities within local markets to expand OrangeTwist’s client base and brand presence.
- Serve as a brand ambassador, reinforcing brand standards and a client-first philosophy across all centers.
- Clinical Partnership & Regulatory Compliance
- Partner with Medical Directors and clinical leaders to ensure consistent treatment protocols, strong provider performance, and high standards of client safety.
- Ensure adherence to medical, privacy, documentation, and regulatory requirements.
- Address client or operational incidents promptly in partnership with medical and corporate leadership.
- Regional Operations Management
- Conduct regular center visits to evaluate operations and coach leaders.
- Hold regional meetings to review performance and share best practices.
- Communicate company initiatives and maintain regular one-on-one meetings with Center Managers.
- Growth & New Center Support
- Support new center openings, relocations, and regional expansion.
- Lead onboarding and integration of new teams to ensure alignment with OrangeTwist standards and culture.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field required; MBA preferred.
- Minimum 5 years of multi-unit leadership experience in medical aesthetics, medspa operations, cosmetic dermatology, or a related field.
- Proven track record of achieving regional revenue growth and operating plan targets across multiple locations.
- Experience developing and leading high-performing managers and teams.
- Strong business acumen with the ability to analyze performance metrics and implement growth strategies.
- Ability to scale multi-location service business in fast-paced environment.
- Excellent leadership, communication, and coaching skills.
- Ability to travel up to 80% within the designated region.
- Experience using Zenoti point-of-sale and EMR software. (preferred)
- Experience managing membership-based service businesses. (preferred)
- Forward-thinking, transparent, and inclusive company culture
- Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
- Comprehensive benefits package including medical, dental & vision insurance
- 401k employee contributions, FSA, and dependent care options
- Continuing education with our own University
- Employee referral bonus program, employee resource groups, and professional development
- All benefits dependent on role and eligibility
We’re accepting applications on an ongoing basis and will continue reviewing candidates until the role is filled.
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