Vice President, Operations - Orion OpCo

CLM Midwest Overview

CLM Midwest has been in the facility maintenance sector for over 20 years, home grown as a family-owned business. CLM first began servicing in nearby neighborhoods and has grown its footprint across the Midwest states. Today, the vision is to become the largest, most successful self-performing facility maintenance company in the U.S. Success for CLM is defined by maintaining the highest possible level of customer service and by perpetuating a culture of transparency and continuous improvement. 

 Position Overview

The VP of Operations is an integral part of the CLM Midwest leadership team, and will be responsible for overseeing and managing all operations of the business. Responsibilities will span the entire CLM Midwest operation and will include, but are not limited to: Customer Service, Quality, Technical Capabilities, Labor Management, Technicians Development, Supply Chain execution, Customer Support. The VP of Operations will actively contribute as a valued partner in shaping the strategic direction of the company, while delivering on their responsibilities in alignment with the direction and budget set with the President.

Responsibilities

• Build, establish and manage operational processes and rigor to efficiently run and scale the operation.
• Responsible for oversight of the P&L and driving the profitability of jobs throughout the entire operation, ensuring adherence to minimum gross margin requirements for successful work order completion.
• Own operational execution, including ensuring high level of quality across all jobs and efficiency of the labor workforce.
• Develop and manage direct report team, including developing middle management leadership team.
• Be an active leader in the organization by leading your direct team and cross-functionally influencing peer groups (Finance, Administrative, and Sales).
• Accountable for ensuring technical competencies and readiness across the labor workforce.
• Responsible for fostering, growing, and cultivating the CLM culture.
• Provide the management team with information and insights vital to the decision-making process.
• Responsible for overseeing Customer and Technicians KPI and holding management accountable to ensure the highest level of customer service.
• Drive and oversee successful change initiatives, including process improvement projects, technology implementations, and cultural transformation efforts, utilizing proven leadership and management skills to ensure smooth and effective change management.
• Strategically drive talent acquisition efforts, leveraging industry expertise to identify and recruit high-caliber professionals, resulting in the acquisition of top talent within the region.

Qualifications 

• Strong technical and problem-solving skills
• Strong and proven process driven skills
• 3+ years managing technical teams
• 3+ years in management role (leading teams directly and influencing cross-functionally)
• Proven track record executing on operational and technical activities
• Proven ability to manage and prioritize multiple tasks simultaneously
• Proven ability to influence and execute tasks cross-functionally
• Demonstrated skills building and maintaining internal and external relationships
• Strong understanding of financial management, budgeting, and driving profitability

Personal Attributes

• Enthusiastic, personable, positive attitude, and high integrity
• Team-oriented/relationship-first mindset
• Indefatigable/persistent, pro-active, self-motivated with the ability to work under limited supervision
• Ability to learn quickly and strongly grasp business terminology and concepts
• Ability to multi-task and be flexible in role
• Change agent with a roll up your sleeves attitude
• Attention to detail and organized

Compensation

A competitive compensation package will be offered based on qualifications.

Orion Values

At Orion, we believe in a people-first approach to hiring. We know that our employees are our most valuable asset, and we want to create a white glove experience for everyone who works with us, from candidates to full-time employees.

We believe in growth. Both for our company, and for our employees. We want to create an environment that fosters continuous learning and development, where everyone can reach their full potential and contribute to the success of the company.

Collaboration is a key value for us. We know that the best ideas come from working together and we want to create a culture where everyone is encouraged to share their ideas and work together to achieve our goals.

At the same time, we are committed to ethical behavior and doing things the right way. We believe that success is not just about winning, but about winning with integrity and respect for our customers, employees, and the broader community.

Finally, we believe in being of use. We want to build products and services that truly make a difference. We want our employees to feel like they are making a meaningful contribution through their work.

In short, we are all-in on creating a workplace where people come first, where growth and collaboration are key, where we do things the right way and we strive to be of use to the world.