ServiceNow Developer – ITOM/ITAM

 

Job Title: ServiceNow Developer – ITOM / ITAM

Location: Bangalore / Chennai
Employment Type: Full-time / Contract
Experience Level: 6–12 Years

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Role Overview

We are looking for an experienced ServiceNow Developer – ITOM / ITAM to design, develop, and implement ServiceNow solutions that enhance IT operations and asset management capabilities. The ideal candidate will have strong expertise in ITOM and ITAM modules, a solid understanding of ServiceNow architecture, and experience integrating with third-party systems.

You will work closely with cross-functional teams to deliver scalable, efficient, and high-quality ServiceNow solutions aligned with business and IT objectives.

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Key Responsibilities

• Design, configure, and customize ServiceNow ITOM and ITAM modules including Discovery, CMDB, Service Mapping, HAM, and SAM.

• Implement and optimize discovery processes, CMDB health, reconciliation, and data accuracy.

• Develop integrations with external systems using APIs, MID servers, and web services.

• Automate workflows and operational tasks related to infrastructure and asset management.

• Collaborate with IT and business teams to gather requirements and translate them into functional solutions.

• Ensure compliance with ServiceNow best practices, governance policies, and organizational standards.

• Provide ongoing support, troubleshooting, and enhancements for ITOM/ITAM modules.

• Participate in upgrade and maintenance activities to ensure platform stability and performance.

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Required Skills & Qualifications

• Proven hands-on experience with ServiceNow ITOM and ITAM modules (Discovery, CMDB, Service Mapping, HAM, SAM).

• Strong knowledge of ServiceNow architecture, data models, and platform capabilities.

• Experience with integration methods (REST/SOAP APIs, JDBC, LDAP, MID Servers).

• Proficiency in JavaScript, Glide scripting, AngularJS, HTML, and CSS within ServiceNow.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and collaboration skills.

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Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• Certified Implementation Specialist – ITOM / ITAM.

• Experience in ITSM modules (Incident, Change, Problem) is a plus.

• Familiarity with Agile / Scrum methodologies.