CRM Consultant

Job Title: Senior CRM Consultant
Joining: Immediate

Location-Kochi/Chennai/Coimbatore

Job Description:
We are looking for a highly skilled Senior CRM Consultant with strong expertise in Microsoft Dynamics 365 CRM to support our CRM transformation journey. The ideal candidate will play a critical role in assessing, designing, and migrating our CRM platform while ensuring seamless business continuity.

Key Responsibilities:

• Design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions.
• Assess and understand the current CRM system to provide recommendations for improvements and migration.
• Drive the migration from on-premise to cloud CRM platforms ensuring minimal disruption.
• Manage data migration between CRM systems with a focus on accuracy and integrity.
• Customize workflows, entities, and business processes to align with organizational needs.
• Create and maintain solution architecture diagrams, design documents, and technical specifications.
• Collaborate with stakeholders and business users to gather requirements and ensure successful delivery.
• Provide technical guidance and best practices for CRM development, deployment, and integration.

Requirements:

• Good CRM experience, with at least 2+ years of hands-on Microsoft Dynamics 365 CRM expertise.
• Strong experience in CRM architecture, solution design, and implementation.
• Proven track record of on-premise to cloud CRM migration projects.
• Expertise in data migration, workflow customization, and system integration.
• Strong analytical and problem-solving skills with ability to translate business requirements into technical solutions.
• Excellent verbal and written communication skills in English.
• Ability to prepare and present architecture/design diagrams for stakeholders and technical teams.