Senior Product Manager, Services

Orium is seeking a dynamic Senior Product Manager with digital consultancy experience to join our team. In this role, you’ll lead digital product development for our enterprise clients and deliver complex commerce and brand experiences.

Reporting to our VP of Product & Design Services, you’ll work closely with external clients, often senior executives at enterprise retail organizations, and cross-functional delivery teams to steward the product vision, define end-to-end requirements, manage scope, and prioritize delivery activities while driving strong ROI for our clients. In addition, you’ll collaborate with cross-functional teams to ensure timely and within-budget project completion. The ideal candidate has a strong background in nuanced Agile project delivery and experience navigating internal and external stakeholders through any challenges that come their way.

About You

The Senior Product Manager, Services role emphasizes exceptional leadership, interpersonal skills, adept task planning and management, and a thorough understanding of the Software Development Life Cycle in the context of professional services. You’ll find fulfillment in the role if you:

• Enjoy engaging with external clients to understand their needs, gather feedback, and incorporate their input into product development decisions.
• Thrive in fast-paced and often ambiguous environments and enjoy problem-solving – you’re talented at breaking down complex problems into logical and digestible steps.
• Excel in coaching and mentoring product managers, fostering an environment of continuous learning and development.
• Are interested in creating the plan as much as you enjoy executing on it. You’re always looking to provide both internal and external stakeholders with tangible results.
• Take pride in creating and maintaining a well-defined and refined backlog. You believe providing high-quality product requirements documentation, reporting, and testing are table stakes.
• Are comfortable managing multiple projects simultaneously, ensuring each project receives the attention it deserves to succeed.
• Are interested in digital commerce technology and are eager to learn about new technologies, best practices, and third-party tools.

Responsibilities

• Serve as the primary liaison between external client stakeholders and the development team, leading the product vision and strategy throughout the software development lifecycle to drive successful user and business outcomes.
• Lead discovery phases with clients, asking essential questions to define project scope and guide high-level decisions that balance business needs with budget and timeline constraints.
• Structure and facilitate workshops, research activities, and planning sessions with external client stakeholders and internal delivery teams to define KPIs and success metrics and shape product requirements and features. Conduct project milestone presentations and facilitate sprint reviews at various stages of the delivery cycle.
• Develop and maintain product plans and roadmaps that align with the executive stakeholders' vision while ensuring that the software development backlog is up-to-date and accurately reflects project requirements, including the product data needs.
• Act as a subject matter expert in areas such as ecommerce, OMS, and headless CMS, providing strategic insights and recommendations based on industry trends and customer needs. Be the go-to expert for client inquiries, helping clients understand best practices and scope options.
• Prepare and maintain product requirements documents (PRD) with meticulous attention to detail, ensuring all requirements are understood, documented, and up-to-date.
• Maintain the product backlog and work with Solution Architects to define technical requirements. Accountable for backlog definition and refinement, delivery of product requirements to specifications, client acceptance, defect resolution, and launch readiness.
• Effectively manage trade-offs on complex requirements to ensure successful delivery within the agreed-upon scope, schedule, and budget. 
• Share knowledge with Orium leadership on progress and blocks, including highlighting new opportunities for growth within the key accounts and identifying issues and escalating for maximum transparency.
• Guide clients through digital transformation roadmaps, helping them weigh scope options and make informed decisions for future phases of work.
• Define and lead the creation and testing of new processes and procedures to standardize delivery efforts as we grow and evolve.
• Willing to travel to meet customers and partners across the Americas. 

Skills and Qualifications

• 7+ years of agile product management experience in a professional services or client-facing environment.
• Subject matter expertise in ecommerce and headless CMS, with the ability to provide strategic recommendations based on industry trends and client needs.
• Expertise in consulting and discovery: Skilled in leading discovery phases, asking strategic questions, and helping clients navigate project scope, budget, and timelines effectively. 
• Proven track record of success in leading product development end-to-end in a scrum and Agile environment, demonstrating a solid understanding of the Software Development Life Cycle from initial scoping through delivery.
• Strong leadership and communication skills, with the ability to motivate cross-functional teams and collaborate effectively with stakeholders at all levels.
• A deep understanding of how to drive ROI through business and customer value, and the ability to integrate product data strategies into the broader product vision.
• Proven skill in mentoring Product Managers, enhancing their professional capabilities, and contributing to a culture of continuous improvement and excellence.
• Excellent presentation and interpersonal skills. Ability to manage senior-level client relationships and navigate challenging conversations around product decisions and priorities, scope management, project status, and timelines.
• Strong analytical and problem-solving skills. Proven track record using data-driven insights to make informed product decisions.
• Familiarity with composable commerce technologies, ecommerce data modeling, and experience with Product Information Management (PIM) systems or Order Management Systems (OMS) is a plus.

Benefits and Perks

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it. 
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship. 
• Experiment with new techniques, wear multiple hats and learn about new disciplines. 
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets. 
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy. 
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere. 
• Additional perks are available including in-house mindfulness sessions, an employee stock option plan, remote group get-togethers, and more!
• The Canada Base Salary Range for this role is $130,000 - $150,000 CAD. This pay range is dependent on your experience and is not inclusive of any benefits or equity that might exist in your total compensation package.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

About Orium

Orium is the leading consultancy and systems integrator in the Americas. We have over a decade of experience in digital programs, working closely with best-in-class technology partners to bring modern commerce experiences to life as a member of the MACH Alliance.

We’re a remote-first company of over 250 globally-distributed employees. A certified BCorp for over a decade, we’re based in Toronto with a global studio presence, drawing from a range of talents and perspectives to bring together data, systems thinking, and curiosity to build next-generation experiences. We’re building deep capabilities in data-driven design, AI implementation, and personalization while forming strong partnerships with leaders in machine learning, hardware development, and IoT platforms.

In June 2024, we acquired the Mexico-based e-commerce agency, Gluo.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

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