Care Coordinator

We will not be accepting any applications from the following areas: California, New York, Wyoming, Colorado, Minnesota, Michigan, New Jersey, Illinois, Massachusetts, Washington, Maryland, DC, Montana, Iowa, Pennsylvania, Oregon, Connecticut, South Dakota, Nevada, Alaska and Hawaii. 

Oshi Health – Remote Care Coordinator: Care Delivery

Are you passionate about patient care and looking to work as part of a multidisciplinary care team to improve the digestive health of a large population on a national scale? 

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

If so, you could be a perfect fit for our team! 

We are seeking a Care Coordinator to join our Care Delivery Team in a fast-paced, high-volume inbound support role. This position serves as a primary point of contact for patients, managing inbound communications via phone, email, chat, and SMS text message. As a key liaison between patients and their multidisciplinary care team, you will deliver a seamless, compassionate, and efficient experience by addressing questions related to scheduling, billing and insurance, pharmacy needs, referrals, clinical inquiries, and general program support. If you thrive in a dynamic environment, enjoy problem-solving in real time, and are passionate about delivering exceptional patient experiences, we’d love to hear from you.

What You’ll Do

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly and efficiently while maintaining accuracy and professionalism.
• Consistently meet or exceed productivity, responsiveness, and quality metrics in a fast-paced environment.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Provide clear, confident guidance on general questions about the Oshi program, services, and care model.
• Schedule, reschedule, and coordinate appointments quickly and accurately, ensuring minimal delays and clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to high-level billing and insurance questions, clearly explaining benefit design and cost-share in a way patients understand.
• Triage clinical questions accurately and efficiently, ensuring providers receive complete, organized information.
• Act as a reliable liaison between patients and their care teams, driving timely follow-up and closing communication loops.
• Manage pharmacy-related inquiries, prescription coordination, and refill requests with urgency and attention to detail.
• Identify urgent or complex concerns quickly and escalate appropriately, exercising sound judgment.
• De-escalate challenging interactions with confidence, professionalism, and empathy.
• Document all patient interactions in real time, maintaining thorough and accurate records.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.
• Cross-train and flex into additional responsibilities as business needs evolve.

Who You Are

• 3+ years of experience in  remote patient scheduling, healthcare support or a high-volume call center environment (telehealth or digital health strongly preferred).
• Proven ability to manage heavy inbound volume while maintaining speed, quality, and composure.
• A self-starter who works independently, takes initiative, and requires minimal supervision.
• Highly organized and detail-oriented, with the ability to multitask and clear queues efficiently.
• Fluent in healthcare terminology and comfortable navigating clinical concepts.
• Experienced in health insurance navigation and confident in explaining benefits and cost-sharing to patients.
• Strong critical thinking skills with the ability to triage accurately and escalate appropriately.
• Comfortable collaborating across teams while maintaining personal accountability for outcomes.
• Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and communication tools (Zoom, Slack, Google Workspace or equivalent).
• Exceptional verbal and written communicator who can be both efficient and empathetic.
• Motivated by performance standards and takes pride in responsiveness, reliability, and results.

What You’ll Bring to the Team

• Speed and efficiency. You work with urgency and consistently clear queues promptly while maintaining accuracy and quality.
• Independence and ownership. You are a self-starter who requires minimal direction, takes initiative, and confidently moves work forward without hand-holding.
• Strong work ethic and diligence. You stay focused, organized, and productive in a high-volume environment, ensuring no task or patient inquiry falls through the cracks.
• Real-time problem solving. You think critically and act quickly, making sound decisions within your scope and escalating appropriately when needed.
• Results-driven mindset. You are motivated by performance metrics and take pride in meeting and exceeding productivity, responsiveness, and quality standards.
• Professional composure. You remain calm, solution-oriented, and accountable when handling escalations or complex situations.

Continuous improvement orientation. You actively seek ways to improve workflows, increase efficiency, and enhance the patient experience.

About Oshi Health

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing and treating digestive health conditions.  

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com 

We are seeking a Care Coordinator to join our Care Delivery Team in a fast-paced, high-volume inbound support role. This position serves as a primary point of contact for patients, managing inbound communications via phone, email, chat, and SMS text message. As a key liaison between patients and their multidisciplinary care team, you will deliver a seamless, compassionate, and efficient experience by addressing questions related to scheduling, billing and insurance, pharmacy needs, referrals, clinical inquiries, and general program support. If you thrive in a dynamic environment, enjoy problem-solving in real time, and are passionate about delivering exceptional patient experiences, we’d love to hear from you.

Why Work At Oshi?

We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity 

We take care of our people:

• Competitive compensation with a starting pay range of 45,000-52,000
• Employer-sponsored medical, dental and vision plans 
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 11 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com  

Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!