Director of Product Management - Growth & Patient Experience

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

Director of Product Management - Growth & Patient Experience

Are you a highly-motivated Product Director looking to make a bigger impact at an organization that changes lives? 

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?

If so, you could be a perfect fit for our team who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love. 

The Role

Oshi Health is seeking a Director of Product Management – Growth & Patient Experience to lead our patient acquisition journey and elevate the Oshi patient experience. This critical role will drive the strategy and execution of initiatives that improve patient onboarding, enhance engagement, and deliver exceptional care, directly impacting the success of Oshi’s mission to transform GI care.

As a key member of the product leadership team, you will collaborate with marketing, clinical operations, and engineering teams to optimize sign-up funnels, enhance engagement, and streamline care delivery. Reporting to the Head of Product, this is an exciting opportunity to lead high-impact initiatives and be at the forefront of transforming GI care.

What you’ll do:

• Patient Acquisition and Onboarding - Lead the design and optimization of the patient sign-up funnel and activation process, ensuring a smooth and engaging experience for patients joining Oshi Health. Identify barriers to sign-up and implement data-driven solutions to streamline onboarding and accelerate engagement.
• Patient-Centric Approach - Develop and execute a roadmap that integrates Oshi’s clinical expertise with tailored content to deliver personalized, high-quality GI care. Leverage evidence-based clinical interventions and curated educational resources to address individual patient needs and empower them to take an active role in their care
• Patient Insights and Feedback - Incorporate patient feedback and behavioral insights to continuously refine and personalize the care journey through the Oshi Mobile App and Web Portal Experience
• Data-Driven Innovation - Use analytics and experimentation (e.g., A/B testing, multivariate testing) to identify growth opportunities and iterate on product improvements. Define and track KPIs to measure success, ensuring continuous improvements in both growth metrics and patient satisfaction
• Collaborative Leadership - Partner with cross-functional teams (engineering, design, QA, analytics) to deliver high-quality features efficiently. Act as a champion for patient-centric innovation, driving alignment and communication across the organization
• Patient Experience Expertise - Serve as the internal advocate for patients, translating feedback into actionable insights. Communicate product strategies and updates to stakeholders, ensuring alignment on priorities
• Technical Proficiency - Leverage product analytics tools (e.g., Mixpanel, Segment, Fullstory) to track and optimize user journeys, driving actionable insights
• Prioritization Pro - You have the ability to effectively prioritize growth initiatives, balancing short-term gains with long-term product goals, and turning insights into actionable results

Who you are:

• You are organized and love the agile development philosophy to execute with engineering and enjoy finding technical solutions to improve business processes
• You understand data flow and data structure and are competent at collecting, interpreting, and creating actionable insights from datasets
• You relate your work to the key deliverables to drive the business OKRs
• You’re ready to roll up your sleeves and serve the mission and goals wherever there is a need
• You anticipate and account for impact to all teams for any Product/Engineering releases and liaise between teams to communicate impact, prepare for changes, and drive solutioning

What you'll bring to the team:

• 5+ years in Product Management, preferably in healthcare, Telehealth, or startups
• Proven track record of leading growth-focused initiatives, including acquisition and patient experience
• Experience with Telehealth, preferably across state-lines or at healthcare startup
• Leverages data, feedback and research (such as A/B testing, surveys or interviews) to inform and guide future product/feature development
• Thrives in an entrepreneurial environment, comfortable with ambiguity and confident in making decisions with a passion for challenging the status quo in healthcare 
• Experience working at a startup using an agile development methodology
• Bachelor’s, Master’s, or equivalent (preferred)

Skills & Mindset:

• Strong analytical skills and proficiency in tools like Mixpanel, Optimizely, Segment, or similar.
• Hands-on experience with growth experimentation and data-driven decision-making.
• Exceptional communication and collaboration skills, with the ability to align cross-functional teams.
• Passion for improving healthcare, with a user-centric approach to product design and development.

Experience that would be a plus:

• Experience working with Athena’s EMR platform
• Experience working with Salesforce Health Cloud 

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Oshi Health’s Core Values:
1.  Own the Outcome
2.  Do the Right Thing
3.  Be Direct & Open
4.  Learn & Improve
5.  TEAM - Together Everyone Achieves More
6.  Thrive on Diversity

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com