Director of Network Operations

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

About the Role
Are you a strategic operator who thrives in fast-paced environments, loves building systems from the ground up, and wants to be part of transforming healthcare?

We’re looking for a results-oriented, detail-driven leader to join Oshi Health as Director of Network Operations. In this role, you’ll be responsible for scaling and optimizing Oshi’s open access care delivery network, launching new provider partnerships, and ensuring operational excellence across the board. You’ll collaborate cross-functionally to bring deals from handshake to go-live, and you’ll help define how we expand our impact across markets.

This is a high-impact role where you’ll support both the growth and execution of our strategic vision—making digestive healthcare more accessible, seamless, and effective for patients nationwide.

What You’ll Do

Lead Network Implementation & Growth

• Serve as the operational lead for new partner launches—owning the transition from signed deal to successful implementation

• Translate deal terms into scalable workflows aligned with Oshi’s care model

• Build implementation playbooks and standardized onboarding processes for partners

• Partner with the VP of Strategic Partnerships to provide operational input during deal negotiations and integration planning

• Evaluate potential partnerships from an operational and clinical fit perspective

Build & Scale Oshi’s Open Access Provider Network

• Grow and manage a national GI provider network across key markets

• Oversee phased geographic expansion throughout 2025

• Create and maintain a comprehensive provider directory

• Evaluate provider performance using internal and external quality data

• Build systems and dashboards to track engagement, growth, and operational KPIs

Drive Cross-functional Collaboration

• Partner with clinical, operations, product, and growth teams to align goals and execute successfully

• Serve as a liaison between Oshi teams and external partners to ensure smooth workflows and implementation

• Represent the voice of the partner internally and help resolve issues quickly and effectively

Optimize for Scalability & Process Improvement

• Continuously improve onboarding and account management processes

• Document scalable workflows and create knowledge-sharing tools for the broader team

• Identify and implement solutions that enhance efficiency, partner satisfaction, and patient outcomes

Who You Are

• Experienced operator. You bring 5+ years in provider operations, partnerships, or implementation—ideally in digital health or healthcare delivery. You understand provider onboarding, clinical network management, and partnership execution.

• Project manager at heart. You thrive on structure, love a good checklist, and bring clarity to complexity.

• Strong communicator. You’re confident leading presentations, facilitating QBRs, and translating detailed operations into compelling stories for execs and partners alike.

• Relationship builder. You’ve built and managed external partnerships with grace and confidence. You know when to get into the details and when to stay high-level.

• Data-driven decision maker. You’re comfortable using tools like Excel or Tableau to drive insights, evaluate performance, and guide strategic decisions.

• Resourceful and self-starting. You love solving problems and don’t wait to be told what to do. You thrive in ambiguity and take pride in moving things forward.

• Collaborative team player. You’re comfortable working cross-functionally and building strong internal and external relationships.

• Mission-aligned. You’re excited by our goal to eliminate the impact of GI conditions—and you bring passion, curiosity, and energy to the work.

Bonus if you have an MBA or advanced degree, or previous experience in high-growth startups, care delivery, or health system partnerships.

Why Oshi Health

We’re a virtual-first, mission-driven team pioneering a radically better approach to GI care—one that’s patient-centered, collaborative, and evidence-based. We believe great care starts with great people, and we’re building a team that thrives on ownership, impact, and diversity of thought.

We Offer:

• Competitive compensation + meaningful equity

• Comprehensive medical, dental & vision coverage

• Unlimited PTO + 13 paid holidays

• Life Concierge through Overalls to support with everyday life needs

• Tailored professional development

• Team events and recognition programs

Our Core Values:

• Own the Outcome

• Do the Right Thing

• Be Direct & Open

• Learn & Improve

• TEAM (Together Everyone Achieves More)

• Thrive on Diversity

Pay Transparency
We believe in rewarding exceptional talent and are prepared to discuss compensation that reflects your unique qualifications. Individual pay may vary based on experience, geographic location, internal pay equity, and other relevant factors.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com