Care Coordinator Onboarding & Enrollment

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

We are seeking an Onboarding and Enrollment Care Coordinator who is passionate about connecting and engaging new members into the Oshi Health program. As a core member of the clinical team, you will take pride in supporting our mission and drive towards achievement of our member acquisition goals by verifying real time eligibility and ensuring each onboarding appointment is well prepared. You will have access to ongoing training and support from a GI focused team to help you develop an expertise with eligibility and insurance processes and digestive health conditions.

What you’ll do?

• Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers) to provide a whole-person approach to member care.
• Drive achievement of member acquisition targets by supporting a high volume of new members in enrolling and scheduling their first appointment through use of various channels: i.e. introductory phone/video calls, Live Chat, SMS, email, and/or in-app chat. 
• Function as a liaison to strengthen the interaction between healthcare providers and members and their families, effect resolution to issues, and ensure the onboarding visit is well prepared and well utilized.
• Possess billing and insurance expertise to verify insurance and eligibility for Oshi Health services prior to the initial visit; troubleshoot issues as they arise and effectively communicate with all stakeholders to ensure smooth member onboarding
• Engage new enrollees and potential members: educate them on the onboarding process, program benefits and assist members in overcoming barriers to enrollment such as app download and telemedicine related questions and issues.
• Communicate and explain the Oshi Health program qualifying criteria to ensure members understand eligibility and cost of care related to internal Oshi services prior to onboarding
• Develop and maintain positive member relationships through effective and timely communication throughout the enrollment process to ensure successful completion of the initial visit

• Assess for and address any technical difficulties that could be preventing member enrollment.
• Ability to own the outcome with timely responses both internally and externally with potential members, appropriate prioritization, and the ability to independently assess the level of communication and outreach required to achieve enrollment goals. 
• Manage key reports and track relevant data to identify successes and drive refinements in operational processes. 
• Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement. 

• Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination.

Who You Are?

• Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
• Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc
• Fluent in healthcare terminology or working understanding of clinical concepts.
• Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers. 
• Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
• Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred.
• Excellent verbal and written communication skills required.
• Excellent customer service qualities required.
• Must be able to work M-F 12p-8p EST 

What you'll bring to the team?

• Ability to solve problems, think outside-the-box, and be resourceful
• Must be result-oriented, a quick learner and self-starter
• Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
• Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
• Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
• Operate with high integrity and accountability for results

Why Work At Oshi?

We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity 

We take care of our people:

• Competitive compensation with a starting pay range of $47,000-$59,000
• Employer-sponsored medical, dental and vision plans 
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Please note: 

At this time, we are not accepting applications from residents of New York, California, Washington, or Colorado due to state-specific employment regulations and operational constraints. We value the talent and experience of professionals in these states and hope to expand our hiring capabilities in the future. We appreciate your understanding and encourage you to check back for updates to our hiring locations.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com