Provider Scheduling Coordinator

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

Are you a highly organized team player who enjoys making things run smoothly behind the scenes?

Do you find satisfaction in solving calendar puzzles, coordinating moving parts, and supporting a high-functioning clinical team?

Are you excited to work in a mission-driven telehealth organization where your work directly supports patient care?

If so, we’d love to hear from you.

What You’ll Do

As Provider Scheduling & Access Coordinator, you will play a critical role in the daily execution and continuous optimization of our scheduling workflows. You will manage provider operating hours, respond to real-time changes, and ensure accurate availability across platforms. Your work enables efficient patient access and reduces administrative burden on clinical staff by ensuring scheduling systems are clean, consistent, and patient-ready. You will serve as the operational bridge between our provider network and our scheduling systems, directly managing logistics across the entire organization. This role supports all service lines (APPs, Registered Dietitians, and Behavioral Health Providers) and requires comfort working across multiple U.S. time zones.

Responsibilities Include

• Manage and maintain provider operating hours and admin time across Salesforce and Google Calendar, ensuring accuracy, consistency, and alignment across systems.
• Execute workflows related to cancellations, call-outs, and rescheduling; coordinate coverage and conduct patient outreach via Talkdesk to minimize care disruption.
• Build and maintain an internal waitlist and gap-fill strategy in collaboration with Provider and Systems Operations, ensuring efficient use of open slots and improved patient access.
• Conduct routine audits of scheduling systems to identify and resolve errors or discrepancies in availability, appointment types, or calendar syncs.
• Identify opportunities to optimize daily schedules by shifting appointments, moving up visits, or backfilling gaps with onboarding or waitlist patients.
• Support execution of provider onboarding transitions, including setup and scheduling support in partnership with clinical leadership and Provider Ops.
• Track and surface system-level issues or workflow inefficiencies for improvement by the Systems Operations Manager.
• Participate in scheduling-focused meetings and contribute insights to help improve internal processes, documentation, and team collaboration.
• Collaborate with the Provider Operations Manager to refine and maintain scheduling SOPs and ensure consistent execution across all service lines.

Results You Will Drive

• Increased appointment slot utilization and reduced unfilled time.
• Faster rescheduling turnaround during call-outs or cancellations.
• Greater consistency across scheduling systems and calendars.
• Improved patient access and overall scheduling experience.
• Reduced manual burden on providers related to scheduling logistics.

Qualities We’re Looking For

• Highly organized and dependable.
• Strong multitasking and coordination abilities across time zones.
• Clear communicator with a service-oriented mindset.
• Comfortable navigating dynamic schedules and adapting quickly to changes.
• Interested in growing within an operational career path.

What You'll Bring to the Team

• Minimum of 2–3 years of experience in healthcare scheduling or provider operations, preferably within a digital health or telehealth environment.
• Familiarity with scheduling systems and provider coverage models
• Strong experience with Google Calendar, Salesforce, Slack, and Talkdesk (or similar tools).
• Ability to maintain accuracy across multiple systems and timelines.
• Confidence speaking with patients directly, with professionalism and empathy.
• Comfort working cross-functionally with clinical and operational teams.
• A foundational understanding of operational workflows and a desire to grow beyond task-based coordination work.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com