Senior Clinical Operations Analyst

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!

Senior Clinical Operations Analyst

Are you a highly-motivated, analytical leader looking to make a bigger impact at an organization that changes lives?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy, and an ability to adapt quickly?

Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?

If so, you could be a perfect fit for our team who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love. 

The Team:

The Analytics team is a small but mighty team at Oshi, responsible for empowering the entire organization with actionable insights and tools to drive decisions that fuel sustainable growth and operational excellence. Our team is scrappy, analytical, highly strategic, and interacts with every part of the business to support business objectives. The team consists of talented analysts who are skilled in both doing hands-on data analysis as well as collaborating with other teams across the organization to develop KPIs and the analytics tooling necessary for insight generation.

The Role:

We’re looking for a strategic and collaborative Senior Clinical Operations Analyst to play a critical role in optimizing Oshi’s clinical practice. As a member of the Analytics team, this role will generate data-driven insights, build and maintain core data models and reporting, and enable business decisions, with a focus on clinical operations. Partnering closely with clinical team leadership, this role will use data to measure, analyze, and optimize our clinical practice to improve efficiency, quality, and provider satisfaction.

What You’ll Do:

• Data-Driven Clinical & Operational Strategy: Bring a high level of analytical rigor to help us deeply understand all facets of our clinical operations and provider workflows. You'll conduct comprehensive analyses to identify key trends, measure the impact of our efforts, and uncover opportunities to improve efficiency and the overall quality of patient care.
• Performance Measurement & Optimization: You will design and maintain performance dashboards and build new analytical tools to track key performance indicators (KPIs) for the clinical team. This includes analyzing metrics related to provider utilization, patient outcomes, scheduling efficiency, and capacity planning. You will use these insights to pinpoint and eliminate bottlenecks in workflows, ultimately reducing administrative burden and streamlining operations.
• Cross-Functional Collaboration: You will effectively communicate complex analyses with clear data visualization and compelling narratives to a range of clinical and non-clinical audiences. You'll serve as a critical partner to clinical leadership, providing insight into factors impacting practice performance and supporting strategic initiatives for workflow optimization and provider-facing tools.

Who You Are:

You have 3-5 years of experience in analytics, with at least 2 years in a healthcare or clinical setting.

• Technical Proficiency: You are proficient in using SQL and Excel to query, organize, and analyze data. You have experience with healthcare data systems (e.g. EHRs, scheduling platforms, and claims databases) and business intelligence tools (e.g. Metabase). Experience with statistical tools (e.g. R, Python) is a bonus.
• Analytical Mindset: You have strong problem-solving skills with a track record of using data to inform strategy and decision-making. You are adept at data visualization and storytelling techniques and can easily spot patterns, opportunities, and areas for improvement. You thrive on using data to inform decisions.Clear Communicator: You possess excellent communication skills and have the ability to translate complex analyses into clear, actionable recommendations for non-technical stakeholders.
• Life-Long Learner: You are eager to learn new techniques and tools to drive your analyses to the next level. You are comfortable becoming proficient in new platforms and databases.
• You have a passion for Oshi Health’s mission and a strong desire to drive clinical and operational excellence.
• Telehealth experience is preferred.

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Oshi Health’s Core Values:
1.  Own the Outcome
2.  Do the Right Thing
3.  Be Direct & Open
4.  Learn & Improve
5.  TEAM - Together Everyone Achieves More
6.  Thrive on Diversity

At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.

We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.

The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com