Help Desk Technical Specialist

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. 

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

As a Help Desk Technical Specialist, you will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of our IT infrastructure. The Helpdesk Technician will handle various tasks, including administrating Office 365, managing Azure Active Directory and On-prem Active Directory, troubleshooting hardware and software issues, and supporting Windows 11 and Windows Server environments. 

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person. 
• Administrate Office 365, including Exchange, to manage user accounts, licenses, and email services. 
• Manage Azure Active Directory and On-prem Active Directory, including user provisioning, group management, and security settings. 
• Troubleshoot and resolve hardware and software issues on Windows 11 operating systems and Windows Server environments. 
• Perform regular maintenance and updates on IT systems and software. 
• Assist with the setup and configuration of new hardware and software. 
• Document technical issues and solutions in the helpdesk ticketing system. 
• Collaborate with other IT team members to ensure efficient and effective IT operations. 
• Provide training and support to end-users on IT-related topics. 

What we look for:

• Proven experience in administrating Office 365, including Exchange. 
• Strong knowledge of Azure Active Directory and On-prem Active Directory. 
• Proficiency in Windows 11 operating system and Windows Server environments. 
• Excellent hardware and software troubleshooting skills. 
• Strong communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate) are a plus. 

• Eligibility for Individual and Company bonus programs  
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability  
• Pet Insurance, Paid Family Leave, Employee Assistance Program  
• Fully Paid Maternity Leave  
• 401(k) with Company Matching  
• Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
• Travel Stipend to support Work Life Balance
• Leadership Development and Training
• Continuous Learning + Professional enhancements
• Weekly Catered Lunches + Casual Dress Code 
• Company Paid Fitness Membership  
• Volunteer Days and Opportunities with Company-Partnered Charities  
• Internal Inclusion programs 

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer

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