Software Engineer, Menu & POS Platform, Otter - Mountain View

Mountain View

Who We Are

Great restaurateurs have always needed passion—for food, for people, and for creating memorable experiences. Today, thriving as a digital restaurateur also means having a passion for technology.

At Otter, we believe in the joy of serving others, and we’re on a mission to help restaurants succeed in online food delivery. Thousands of restaurants around the world—from beloved local spots to global brands like Chick-fil-A, Ben & Jerry’s, KFC, and Eataly—trust Otter to power their delivery business. Our platform helps them increase sales, reduce order errors, and eliminate the chaos of managing delivery operations.

 

What You’ll Do

Our Menu Platform (featured on our tech blog) is the central hub for comprehensive menu management. It streamlines operations, enhances customer experience, and provides a single source of truth for menus across:

  • Online delivery channels (DoorDash, UberEats, Grubhub etc)
  • Point-of-sale (POS) systems (Square, Toast, Clover, NCR etc)

Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. With 99.99% platform availability and 150,000+ restaurants, our platform is a critical infrastructure for restaurants worldwide.

As a backend-focused Software Engineer, you will help advance this high-scale, high-impact platform. You will:

  • Build data-driven features that power dynamic menu operations.
  • Contribute to planning and strategy for tools and internal platforms.
  • Design, implement, and test backend services using agile practices.
  • Collaborate cross-functionally with engineering, product, and support teams.
  • Write, debug, and maintain high-quality code across multiple projects.
  • Architect scalable systems capable of supporting large, distributed workloads.
  • Improve platform reliability, performance, and developer experience.
  • Champion innovation and continuously explore new technologies and approaches.

 

What We’re Looking For

  • Education: Bachelor’s degree in Computer Science or equivalent experience.
  • Experience: 5–8 years of professional software engineering experience.
  • Technical Mastery:
    • Strong background building scalable, reliable, distributed systems
    • Proficiency in Java and modern backend development practices
    • Experience maintaining large-scale, high-traffic applications
  • Architectural Skills: Ability to design new systems from scratch and evolve existing architectures.
  • Impact Orientation: Demonstrated track record of meaningful, high-quality contributions.
  • Communication: Clear communicator capable of partnering with both technical and non-technical stakeholders.

 

Why Join Us

  • A massive, accelerating industry: In the US alone, online food delivery has grown 10× in the past five years—from $10B to $100B—and is projected to reach $500B–$1T by 2030.
  • Real-world impact: Help restaurants—local favorites and global brands alike—thrive in the digital era.
  • A collaborative environment: Work with experienced peers in an environment focused on learning, growth, and cross-team partnership.

 

What Else You Should Know

This role is onsite at our Mountain View office. Our work is highly collaborative—we build new products, iterate quickly, and consistently reimagine an industry that’s rapidly evolving. Working together, in person, helps us move fast, stay aligned, and do our best work.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

(Helps assess proficiency in required tech stack)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Otter’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.