Otter - Customer Success Manager - Ciudad de Mexico

Otter is hiring!

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Are you a results-driven professional with a passion for building lasting relationships and driving customer success? Do you thrive in a dynamic environment where your strategic insights and problem-solving skills directly impact business growth? If so, we want to hear from you!

At Otter, we're not just selling a product; we're building partnerships and empowering our customers to achieve their fullest potential.

What you'll do:

• Be a true partner: Coach customers to optimize operations and achieve business goals.
• Drive Strategic Growth: Cultivate strong relationships with top-tier clients, identifying new opportunities and solving challenges.
• Fuel Revenue Expansion: Strategically upsell and cross-sell to expand customer utilization and business.
• Shape the Future: Translate customer feedback into actionable product enhancements.
• Solve Complex Problems: Systematically identify problems and propose data-driven solutions.
• Champion Customer Success: Directly impact customer happiness, profitability, retention, and expansion.

What makes this opportunity exciting:

• Growing Market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone – immense growth potential for our customers and your career.
• Changing the Restaurant Industry: You’ll be part of a team that directly helps restaurants succeed in the dynamic world of online food delivery and streamlined operations.
• Impactful Work: You'll own the success journey of our customers, from onboarding to ongoing strategic guidance. Your efforts will directly help restaurants thrive, making a tangible impact on their businesses and the industry.
• Career Development: We set you up for success with continuous learning about market and industry trends. You'll engage in ongoing professional development to equip you with the skills needed to excel in customer success.
• Collaborative Environment: You will receive robust support and guidance from experienced colleagues and managers, fostering your learning, growth, and achievement. You’ll also work closely with other teams to ensure our customers' seamless success.

What you'll bring:

• Key Requirements & Skills:
• Language: C1 English proficiency required.
• Proven track record of driving customer satisfaction and achieving revenue targets.
• Strategic mindset with ability to identify and capitalize on new opportunities.
• Exceptional problem-solving abilities and a data-driven approach.
• Strong interpersonal skills and a passion for building relationships.
• Technical Skills:
  • Data Analysis: Ability to interpret data, knowledge of queries, and diagnostic skills.
  • Tools: Proficient in Excel.
  • Plus: Basic SQL.

What Else You Need To Know

This role is based in our Mexico City office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Otter!

Ready to join us as we serve those who serve others?

If you're ready to make a real difference and join a team that's passionate about customer success, we encourage you to apply!