Health Care Navigator

The role of the Healthcare Navigator is to drive long stay nursing and post-acute (rehabilitative care) census results for Otterbein Franklin.  With a specific focus on the Franklin Indiana Medical Centers and doctoral practices, Chambers of Commerce, social/business groups, senior centers and churches in the identified geography.

Shift: FT Days

Responsibilities

• Establish relationships with targeted hospitals (administrators, doctors, social workers, and discharge nurses) to drive referrals for patients needing assisted living, long-term nursing and/or post-acute (rehabilitative) care.
• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted hospitals.
• Monitor and maintain targeted payer mix to meet financial goals and assure financial stability for the ministries supported.
• Assist in the development and implementation of the nursing marketing plans for central Indiana.
• Assess potential referrals or potential admissions and work to admit the patient to the optimal Otterbein care unit.
• Distribute brochures, fliers and other promotional items to referral sources in the targeted hospitals.
• Work closely and collaboratively with hospital and Otterbein admissions/discharge marketing team members to assure easy transition of patient from hospital to Otterbein.
• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals, tours and/or admissions.
• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for Medical Center and doctoral practice personnel.
• Must have reliable transportation.

Skills

• Recognize the autonomy and dignity of all patients/residents.
• Communicate a sense of caring, concern, and dignity for patients/residents.
• Understand how to place decision-making in the hands of the patients/residents when appropriate.
• Make prompt and accurate judgments with regard to patients/resident's care and emergencies.
• Work and communicate effectively as part of the self-directed marketing work team.
• Interest in caring for the quality-of-life needs of patients/residents.
• Establish excellent relationships and ongoing communications with hospital personnel in referral marketing, management and decision-making roles.

• BA/BS preferred; PLUS 3 – 5 YEARS of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting. 
• Social Worker with experience as a clinical liaison.
• RN/LPN with sales/marketing experience in a health care setting.
• Knowledge of data management (customer relationship management) programs preferred.
• Excellent organizational/planning/time management skills.

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision, dental, and Pet insurance and Legal and Identity Theft protection
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Multiple partner discounts available
• Tuition Reimbursement up to $5,250 per year
• University Partnerships with University of Cincinnati and University of Toledo for scholarships up to 10% and Hondros up to 16% of eligible tuition costs

*Some benefits are based on hours worked

Apply today and begin a meaningful career as a Health Care Navigator at Otterbein!