Partner Relations & Experience Specialist

**Now Offering DailyPay**

Otterbein Senior Life has an opening for a Partner Relations & Experience Specialist.  

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Overview:

The partner experience at Otterbein SeniorLife is critical in our strategy to make our organization THE place to work.  The Partner Relations & Experience Specialist is a key member of the People & Culture (P&C) team responsible for supporting the Director of Partner Relations & Experience in key areas of the partner and candidate experience, including but not limited to recognition, internal communication, events/activities, and partner surveys. 

Recognition

• Assist with the administration and implementation of current and future programs, including proactive reporting, ordering of awards, and relevant communications
• Continually enhance, encourage, and suggest new ideas for recognition opportunities that align with the Otterbein Experience Behaviors

Internal Communication

• Support with administration of the company’s internal communication application, including new user troubleshooting, user/group maintenance, file and resource management, and ad hoc reporting
• Create calendars and schedules of meaningful content and messages that are communicated to employees for significant events and holidays
• Act as the key point of contact for questions and escalate to appropriate parties when necessary
• Respond to any messages or requests timely

Employee Surveys

• Administer partner surveys, including new hire surveys, annual surveys, pulse surveys, and exit surveys
• Edit current surveys and create new surveys to capture necessary data and feedback
• Run regular reports of completed surveys and collaborate with P&C leadership to create insightful and actionable dashboards and reports for leadership

Employee Events

• Assist and/or lead Home Office partner engagement events, including but not limited to the Annual Christmas Party
• Propose new engagement initiatives based on feedback or trends to support the culture of the organization in alignment with the Otterbein Experience Behaviors

Onboarding

• Lead the onboarding experience for new hires at the Home Office, including administration and coordination of pre-hire drug tests, background checks, orientation and other requirements.
• Act as primary contact for questions regarding pre-employment and onboarding for new hires across the organization
• Continuously improve the onboarding experience based on feedback from new hires, hiring managers, and P&C representatives
• Research and implement, if justified, the automating and/or outsourcing of the pre-hire experience
• Facilitate and coordinate orientation for assigned locations as needed

Training & Development

• Assist with the coordination, scheduling, and facilitation of P&C training programs
• Partner with P&C Leadership to develop and implement new training programs in order to meet the needs of their roles and accomplish organizational goals and objectives 

Partner Relations

• Regularly visit locations within assigned region to develop and foster a people-centered culture
• Partner with managers to ensure disciplinary actions are accurate and compliant
• Assist with facilitation of partner round tables
• Act as point of contact for P&C related questions

Safety

• Partner with on-site leaders to ensure regular safety committees are occurring and collaborating on appropriate action plans
• Support on-site partners with appropriate documentation of injuries and OSHA logs as required
• Collaborate with Partner Services team on proper administration of Worker’s Compensation documentation

Talent Acquisition

• Support the maintenance, administration, and training of the company’s Applicant Tracking System in addition to associated communications and interview scheduling tools
• Update and maintain job descriptions

Compliance

• Ensure adherence to applicable labor laws, regulations, and company policies
• Support on-site partners as needed for accurate and compliant documentation and processes to prepare for state surveys

Qualifications:

• Bachelor’s degree, OR
  • 4+ years of relevant experience, OR
  • Combination of relevant education, certification, and experience
• Prior experience desired with;
  • UKG or similar HRIS
  • Greenhouse or similar ATS
  • Red e App or similar internal communications app
• Proficient with Microsoft Office products

The position requires day travel and occasional overnight travel to the sites that its supports throughout Ohio and Indiana.  

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

  *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Partner Relations & Experience Specialist at Otterbein!