Community Navigator (Kingsport, TN)

About Us 

We live by the saying “an ounce of prevention is worth a pound of cure”, and our mission is to empower healthy and thriving communities. Ounce is a first-of-its-kind community-based service model. Enabled by technology, we provide services to residents of affordable housing properties, improving engagement and outcomes at scale.

We are looking for creative and kind teammates to join us in this journey.

About the Role

Ounce Community Navigators in Tennessee provide hands-on, resident-centered support within affordable housing communities. You will serve as a consistent, trusted presence onsite, helping residents access services, navigate benefits, improve health and wellness, and stay connected to the community.

This role involves high-touch resident engagement, structured assessments, benefits navigation, crisis intervention, and strong coordination with property management and local partners.

In this role, you will be a:

Resident Support & Services Coordinator

• Conduct intake assessments, ongoing resident needs assessments, and ADL/IADL updates.

• Assist residents with health-care navigation, including scheduling appointments, coordinating equipment, and supporting follow-up after hospital or rehab stays.

• Provide benefits and entitlement support, including SNAP, SSI/SSDI, Medicare/Medicaid, and other local assistance.

• Deliver daily living support such as help with bills, phone/Internet setup, donations, paperwork, and lease education.

Health, Wellness & Social Connection Facilitator

• Coordinate and host wellness events, health screenings, and provider-led workshops.

• Organize socialization activities such as crafts, group meals, bingo, or community gatherings.

• Support residents experiencing isolation through consistent outreach and engagement.

Monitoring & Follow-Up Specialist

• Maintain regular follow-ups with residents and service providers to ensure needs are met.

• Complete wellness check-ins and home visits as needed.

Resident Advocate & Crisis-Response Partner

• Support residents through urgent or complex situations, including health crises, safety concerns, and behavioral-health needs.

• Advocate for residents with property management, health systems, and partner organizations.

Community & Provider Relations Liaison

• Build relationships with local service providers, senior services, food resources, mental-health agencies, health clinics, churches, and nonprofits.

• Coordinate onsite events, resource fairs, and partnership programming.

Documentation & Compliance Steward

• Maintain detailed service logs, assessments, follow-up documentation, and event records in Ounce’s technology platform.

• Participate in quality-assurance reviews and ongoing training.

Who We’re Looking For

You will thrive in this role if you:

• Have experience supporting older adults, individuals with disabilities, or residents with complex health and social needs.

• Are comfortable delivering high-touch, in-person services in a multifamily housing environment.

• Understand or are eager to learn about Medicare/Medicaid, SSI/SSDI, SNAP, LIHEAP, and similar benefits.

• Are relationship-driven, empathetic, and committed to consistent follow-up.

• Enjoy connecting residents to community-based resources and building local partnerships.

• Are highly organized and comfortable with detailed documentation.

• Ideally have experience in Kingsport or the broader Northeast Tennessee community.

Other Information

Schedule: Full-time, Monday–Friday
Location: Kingsport, TN
Salary: $50,000–$70,000 per year
Benefits:

• 401(k)

• Health, dental, and vision insurance

• Flexible PTO

Ounce is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.