Senior Manager, People Operations

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.  

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview 

We are seeking an experienced and strategic Senior Manager of People Operations to lead and oversee HR functions across our manufacturing site, shared services center, and support HR operational activities for U.S.-based employees. 

They will be the key liaison between TACNA (our shelter partner in Mexico) and Outset Medical, ensuring seamless coordination and compliance across shared operational responsibilities. This role is pivotal in driving operational excellence, employee engagement, and compliance while aligning with global HR standards and local requirements. The ideal candidate will be a strong people leader with a proven track record in dynamic, complex environments and cross-border collaboration. 

 

Essential Job Functions and Responsibilities 

Site Leadership & HR Strategy:  

• Lead the People Operations function for the manufacturing site and shared services center in Mexico. 

• Partner with site leadership to develop and implement people strategies that support operational goals. 

• Serve as a trusted advisor to managers on workforce planning, organizational development, employee engagement, and performance management. 

• Act as the key liaison between TACNA (shelter provider) and Outset Medical, fostering effective communication, issue resolution, and partnership alignment. 

Shelter Partnership Management: 

• Collaborate with TACNA to ensure compliant execution of HR processes and alignment with Outset Medical’s HR policies, practices, and culture. 

• Monitor and influence the shelter’s performance in areas such as employee relations, compensation, benefits, time & attendance, onboarding, and legal compliance. 

• Represent Outset Medical in regular reviews, escalations, and planning sessions with TACNA leadership. 

HR Operations & Compliance: 

• Ensure smooth and compliant HR operations across all sites, including payroll, benefits, employee records, and timekeeping. 

• Stay current with Mexican labor law and work with TACNA and legal counsel to manage risk and ensure adherence to regulations and company standards. 

• Identify opportunities for continuous improvement in HR systems and processes in collaboration with TACNA and internal teams. 

• Oversee implementation and compliance with local labor laws, regulations, and internal HR policies. 

• Manage audits, risk mitigation, and continuous improvement initiatives. 

Support for U.S. Transactional HR Activities: 

• Lead a team responsible for transactional HR support for U.S.-based employees (e.g., onboarding, data management, employee changes). 

• Ensure processes related to employee lifecycle transactions (onboarding, offboarding, job changes, etc.) are executed accurately and timely, in alignment with U.S. expectations and compliance requirements. 

• Partner with U.S. People Operations and HRIS teams to maintain data integrity and improve service delivery. 

• Ensure SLAs, KPIs, and quality metrics are met consistently for HR shared services. 

Team Leadership: 

• Manage, mentor, and develop a high-performing HR team across multiple functions and locations. 

• Foster a culture of accountability, inclusion, service excellence, and continuous improvement. 

• Champion employee engagement and leadership development programs in partnership with local and U.S.-based teams. 

Collaboration & Reporting:

• Collaborate closely with the VP of People Operations and cross-functional leaders in the U.S. and Mexico. 

• Provide regular reports and insights workforce analytics, trends, risks, and performance indicators across operations. 

• Lead communication flow between Mexico and U.S. teams, ensuring transparency, alignment, and follow-through on key HR initiatives. 

• Support additional activities, as assigned 

 

Required Qualifications   

• Bachelor's degree in Human Resources, Business Administration, or related field;  

• 8+ years of HR leadership experience, with a focus on operational HR in manufacturing and/or shared services environments. 

• Deep knowledge of Mexican labor law, HR compliance and employee best practices. 

• Familiarity with ADP or other HRIS systems.   

• Proven experience managing teams, budgets, and complex HR processes. 

• Strong interpersonal, leadership, and stakeholder management skills. 

• Bilingual in English and Spanish is required. 

 

Desired Qualifications  

• Master’s degree in related field is preferred. 

• Experience managing cross-border HR operations for U.S.-based employees is strongly preferred. 

• Demonstrated experience working with shelter operations and managing third-party vendor relationships. 

• Experience supporting both direct and indirect employee populations. 

• Lean/Six Sigma or process improvement background. 

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. 

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career. 

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams. 

Privacy is important to us. Please review our Applicant Privacy Notice. 

 

Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at peopleops@outsetmedical.com.

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT 

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.