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SMB Customer Success Manager

Boston, NYC, San Mateo, or Salt Lake City

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients and small-sized DSOs, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.

Responsibilities

  • Manage a high volume of SMB dental accounts, ensuring successful adoption and ongoing value delivery
  • Lead quarterly business reviews, offering strategic insights and identifying growth opportunities
  • Use customer data to design and execute plans that boost product usage and ROI
  • Collaborate with Marketing on case studies to showcase success and strengthen brand loyalty
  • Serve as a product expert, addressing customer needs and proactively identifying opportunities. Gather and communicate customer feedback and feature requests to the Product team
  • Create and execute save plans based on customer health indicators and feedback
  • Build and share repeatable processes and resources to support team scalability. Partner with Operations to develop automation that supports efficient SMB account management
  • Champion the "total office" approach by engaging all dental office staff members
  • Drive account growth through expansion and upsell of new modules and features
  • Work with leadership to shape the future of SMB Customer Success at Overje

Qualifications

  • 3+ years of experience in customer success in B2B SaaS required with significant experience owning a high volume book of business
  • Excellent communication and interpersonal skills
  • Exceptional organizational skills
  • Excitement to learn about artificial intelligence and dentistry
  • Strong work ethic to achieve results in a high-growth startup environment
  • Must be able to work out of one of our geo hubs—NYC, Boston, San Mateo, or Salt Lake City—on Tuesdays and Wednesdays, with East Coast hubs as our preference for this position. 
  • Experience in dental or healthcare is a plus but not required

Why Overjet? 

  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance 
  • 8 weeks Paid Parental Leave 
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend
  • Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

  • Excellence: We set ambitious goals and strive for excellence.
  • Velocity: We focus, act with urgency, and deliver results.
  • Ownership: We take ownership, dive deep and solve problems.
  • Win-win: We play to win, setting ourselves and our customers up for success.
  • Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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