Back to jobs
New

Case Manager

Boston, MA

OVERVIEW

Overstory Health builds world-class patient-centric Partial Hospital & Intensive Outpatient (PHP & IOP) programs for those with high acuity mental health needs. Our mission is to provide more accessible and dignified behavioral health care for clients when they need care the most. With a clinical model validated by McLean Hospital, we deliver comprehensive psychiatric, therapeutic, and community reintegration services to our patients. Our teams provide high-quality, whole-person, evidence-based care, with the goal of patient stability, connection, and confidence from program admission to post-graduation.

 

ABOUT THE ROLE

As a Case Manager at Overstory Health, you will be the essential connector—linking clients, families, external providers, and our internal care team to create a truly seamless care experience. You’ll coordinate treatment updates, guide discharge planning, and maintain ongoing communication to ensure every stage of the client journey is supported with clarity and compassion. From securing aftercare referrals to orchestrating smooth post-program transitions, you’ll help uphold the dignity, accessibility, and clinical excellence that define the Overstory model.

This is a unique opportunity to join a mission-driven team at a pivotal moment in our clients’ healing process. You’ll bring structure to complexity, empathy to challenge, and a steady hand to change—ensuring every client feels supported and every partner stays informed.

WHAT YOU’LL DO:

  • Support Client Health Related Social Needs & Continuity of Care
    • Assess and address Health-Related Social Needs (e.g., housing, food, transportation) and connect clients to resources throughout their care journey.
    • Develop and execute individualized discharge plans for clients completing the program, ensuring compliance with regulatory standards.
      Identify, vet, and secure aftercare resources (e.g., outpatient therapy, psychiatry, case management, housing, educational supports).
    • Follow up with clients and external providers to confirm seamless continuity of care.
    • Accurately document all case management activities and communications in our EMR, Ritten.
  • Manage Communication with Referral Sources
    • Provide timely, high-quality treatment updates to referring providers, schools, and community agencies.
    • Collaborate with clients and families to understand care preferences and ongoing needs.
    • Maintain accurate referral records and ensure stakeholders have the documentation they need.
    • Serve as a relationship manager for referral partners, reinforcing Overstory’s reputation for collaborative, high-quality care.
  • Collaborate Across Teams
    • Attend and contribute to daily treatment team meetings, providing updates on client progress and care coordination
    • Partner closely with therapists, admissions, and clinical outreach to ensure every client receives appropriate support
    • Work with Clinical Outreach and Partnerships to better understand community resources and network capacity
  • Uphold Quality Standards & Compliance
    • Ensure all client interactions are documented accurately, completely, and on time.
    • Monitor for underuse, overuse, or inefficient use of services, escalating concerns when necessary.
    • Meet or exceed internal performance metrics for discharge timeliness, referral quality, and client/family satisfaction.

 

QUALIFICATIONS

  • Bachelor’s degree in health sciences, communications, psychology, social work, or related field
  • Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer/patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
  • Proficient with Google Workspace and healthcare technology platforms such as Ritten (or similar EMR systems).
  • Strong interpersonal, relationship-building, and listening skills
  • Metrics- and results-oriented mindset, with experience working against concrete targets
  • Excellent written and verbal communication skills
  • Extreme organization and attention to detail
  • Ability to thrive in a fast-paced environment and learn quickly

 

PREFERRED QUALIFICATIONS

  • Current Basic Life Support (BLS) certification
  • Experience working in a PHP, IOP, or other structured outpatient program
  • Prior experience with discharge planning or referral coordination
  • Awareness of community resources including behavioral health services, medical facilities, applying for government programs, etc.
  • Bilingual in Spanish

 

YOU’LL BE A GOOD FIT IF

  • You thrive in fast-paced, collaborative environments and enjoy cross-functional teamwork
  • You bring curiosity, humility, and empathy to every patient interaction
  • You take ownership, work with integrity, and hold yourself to high standards.
  • You care deeply about expanding access to quality mental health care.
  • You’re energized by being part of a mission-driven organization supporting communities in need.

 

BENEFITS

  • Competitive base compensation and performance-based incentives
  • Flexible Time Off (FTO) policy
  • Medical, dental, and vision insurance with no waiting period
  • Short- and long-term disability insurance at no cost to you
  • 401(k) plan with company match
  • Supplemental benefits available

 

WHAT OVERSTORY IS ALL ABOUT

We are guided by our mission to deliver compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time. These values are at the core of everything we do:

  • Dignity for All: We champion dignity in every interaction, ensuring that both patients and team members feel respected, valued, and heard.
  • Collaboration: We work together with trust and transparency, fostering an environment where teamwork drives meaningful impact.
  • Connection: We build deep, authentic relationships—with our patients, communities, and each other—because strong connections are the foundation of exceptional care.
  • Purposeful Innovation: We embrace creativity and progress, ensuring that every new idea or improvement serves our mission and enhances the patient experience.
  • Caring Accountability: We take responsibility for our commitments and actions, holding ourselves and each other to high standards while leading with empathy and care.

 

OUR COMMITMENT TO EQUITY & INCLUSION

Overstory Health is an equal opportunity employer. We are committed to building a diverse and inclusive team that reflects the communities we serve. We believe that embracing different lived experiences, perspectives, and voices makes us stronger and improves the care we deliver. We welcome applicants of all backgrounds, identities, and abilities. 

 

HOW TO APPLY

If you are passionate about behavioral health and want to make a positive impact, we would love to hear from you! 

Create a Job Alert

Interested in building your career at Overstory Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Overstory Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.