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Senior Strategy Manager

Any of our offices

Role OVO-View

Team: Collections & Vulnerability

Salary banding: £63000 - £70000

Contract type: OVO 

Experience: Experienced 

Working pattern: Full-Time

Reporting to: Jo Lazzari, Head of Collections, Payments & Vulnerability

Talent Acquisition contact: Laura McFarlane 

This role in 3 words: Curious, Outcome-focus, Dynamic

Top 3 qualities for this role: Confident communicator, Analytical, High capacity

Closing date: Thursday 19th November @ 5pm 

 

Your next OVO adventure:

At OVO, we recognise that great people are already working with us across all of our brands. Find out more below about whether this role might be the next part of your OVO adventure.

You may not have all of the skills and experience boxes ticked, but if you think you have much of what we’re looking for, then we’d love to hear from you.

 

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The Collections team is focused on delivering outstanding commercial outcomes for our business whilst ensuring our customers receive meaningful and empathetic support at a time when they really need it.  We want to ensure all customers can join us on our journey to Plan Zero.

 

This role in a nutshell:

Using your analytical skills and knowledge of collections strategy you’ll develop new strategies and journeys that reduce our bad debt exposure.  You will collaborate with the wider collections strategy team and the collections operational team to deliver our ambitious plan designing and delivering bespoke journeys and solutions that maximise our cash recoveries whilst achieving excellent outcomes for our customers.

 

Your key outcomes will be:

  • Using data and insights to identify opportunities to increase customer engagement throughout the early collections debt journey.
  • Leading the design and delivery of the early collections strategy for customers with complex vulnerable circumstances and those with low affordability.
  • Monitoring the effectiveness of those strategies against a range of KPIs and recommending adaptations through a continuous improvement methodology.
  • Collaborating across Customer Balances and beyond to shape compelling initiatives that drive reductions in bad debt and improve customer outcomes in the debt journey.
  • Having a solid understanding of the current early collections journey and the KPIs you will need to influence.
  • Be familiar with the regulatory and compliance frameworks and policies that govern debt management and our commitments to supporting vulnerable customers.

Systems: BigQuery, Tableau, Looker Studio

 

You’ll be successful in this role if you…

  • Thrive in a fast-paced environment and are comfortable at juggling multiple things at once! There will be a lot of variety; you’re able to keep on top of it all and are prompt in delivery.
  • Are self-motivated and can manage your own workload and priorities but can be relied upon to seek guidance and advice when needed. This is a senior lead position and you will be accountable for your own delivery and KPIs but support is always on hand when needed.
  • Love data! There is a strong analytical aspect to this role but there is also a need to lean-in to the operational side of things in order to understand the customer and colleague experience.Commercial and customer outcomes have equal weight!
  • Are confident in communicating at all levels and have great influencing skills

 

What will happen next?

After you submit your application, our Talent Acquisition team will review your CV along with the hiring manager, and will come back to you with an update shortly.

Feel free to contact the relevant recruiter, detailed at the top of the advert, to discuss the role.

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We understand there might be times when you’d like to keep your application to a different role confidential, however we would encourage all internal applicants to have the conversation with their current People Leader about applying for another internal role as early as possible. It’s a great chance to have these open development conversations and it ensures ‘no surprises’ for your People Leader at the end of the process, if you’re successful in the role, as it will allow them to have the opportunity to potentially think about back-filling your position. Your People Leader will even be able to help you with interview prep and provide support during your application. 

(E.g. more time to complete assessments, a British Sign Language Interpreter, a verbal test rather than a written one, ensuring the location is wheelchair accessible etc.)

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If you are currently undertaking an apprenticeship and your application is successful, we will need to assess whether your qualification can continue in the new role. If not, we will discuss appropriate next steps, which could lead to withdrawal from the programme.

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