People Experience Specialist

✨ One platform, a whole world of opportunity 

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere. 

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply! 

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within AMER time zones to ensure optimal collaboration with our teams.

The People Experience we create is critical to Oyster's success. It inspires and motivates employees, drives Oyster towards its goals, fosters a positive culture, and ensures ethical and responsible operations. A strong people experience is essential for Oyster’s success across a diverse and complex landscape.

As a People Experience team, we develop the products and services that create a seamless employee journey - products that ‘just work well’ for both the People team and the employees, finding the ideal intersection of operational efficiency and employee experience. Our products and services are ubiquitous and easy to engage with and support every stage of the employee journey from onboarding to offboarding and everything in between including compensation, rewards and performance programs.

As a People Experience Specialist, your People Operations knowledge and build capability will ensure you have a meaningful impact on the operational solutions and programs we develop in support of our business objectives. Your responsibilities will include automating and enhancing our People Operations workflows, capturing and analyzing People data, supporting our international employees, and collaborating on people projects. Additionally, you will champion best practices and collaborate with the wider People team to refine the employee experience.

This role will report to the Senior Manager of People, Programs and Operations as part of our People Experience (Px) team, within the broader People function.

Key Responsibilities

• Build the exciting People Operations products we develop to ensure they are built with purpose, utility, and customer experience in mind.
• Grow your People Operations acumen as a first-line point of contact for employee queries and in support of our People Operations services
• Automate and improve People workflows throughout the employee lifecycle, including onboarding, offboarding, compensation and reward, and performance management.
• Make sure our people databases are impeccably up to date so that you can help us run reports that give us insights into making Oyster a continuously better place to work!
• Write clear and succinct articles for our knowledge base, and to help our employees navigate our exciting initiatives
• Support us in carrying out a seamless onboarding experience for our new joiners (after you’ve had a great one yourself!)
• Give your input on the exciting People Operations products we build to ensure they are built with purpose, utility and customer experience in mind
• Identify areas for improvement in existing People programs and operations and propose and contribute to new initiatives to address gaps and ensure our programs scale and grow with our business.

Core Requirements

• Experience working within a highly collaborative and cross-functional People Operations or People Experience role
• Experience responding to and managing complex employee queries
• Strong communication and interpersonal skills with a proven ability to build cross-functional relationships
• While we have an incredible team of employment lawyers and other specialists supporting us on the more technical stuff, experience applying HR principles and practices when navigating employee queries is a must for this position
• Naturally, you will have the ability to handle sensitive information independently and an awareness of the criticality of data privacy.
• We’re remote and asynchronous, so with that comes the supreme individual responsibility to prioritize and manage multiple tasks and maintain your initiative around the work you are responsible for - we’ve got a lot of great resources to help here, but it’s an important cornerstone to come with, too.
• Ability to work independently and as part of a team - as generic as this sounds, it’s really not. A lot of work you will be doing will tie in with our team's sprint process and be reliant on others who know that part better than you do (teamwork!). Conversely, there is stuff that you will pretty much own in isolation. Being able to switch between the two approaches is going to be important in delivering success in this role.
• Strong Project Management skills with the ability to define, craft and deliver pieces of work in an agile environment.
• [BONUS] Experience working with project management, documentation and collaboration tools such as Asana, Notion, Loom and Miro.
• [BONUS] Working within a globally distributed company

You'll also need...

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

🦪 How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌  We build trust. 🤝 We thrive together. 🌍

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. 

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

💌  How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance:  Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: To spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

✨ The best jobs should be available to everyone 

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. If you receive a suspicious email relating to opportunities at Oyster from any other email domain, where someone is claiming to be a part of our recruitment team, we encourage you to submit a report through our Compliance and Ethics Helpline.