Job Application for Live Support Consultant (Customer Support Consultant) at Ozow

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What to expect:

As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.

Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.

If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements:

Grade 12 (Matric) or relevant equivalent
Available to work 24/7 Shifts
Knowledge of the Payments Landscape in South Africa
2+ Years customer experience within an international support center
2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
2+ Years working in a Card Payment environment is advantageous to have
Intermediate computer Literacy
Excellent written and verbal communication skills
Previous experience working on Salesforce (Advantageous)

In office perks

Healthy breakfast, lunches and snacks (Cape Town)
Healthy lunches and snacks (Johannesburg)
Monthly socials (Cape Town and Johannesburg)
On-site Barista (Cape Town and Johannesburg)
Ozow Library (Cape Town)
Birthday Leave

Perks for South African based employees

Medical aid subsidy (permanent staff)
Group Risk Insurance (permanent staff)
Generous paid annual leave
Learning and Development opportunities
Mentorship programme
Quarterly team building
Community initiatives
Employee gifting
Access to cutting edge technology

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here!

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Are you based in Cape Town or willing to relocate to Cape Town upon successful application? *

Yes, I am based in Cape Town.

No, I am not based in Cape Town, but I am willing to relocate.

No, I am not based in Cape Town, and I am not willing to relocate.

Will you be willing to work a minimum of 4 days per week in the office?

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What is your highest qualification? (eg. Bachelors Degree, Diploma, Certificate)

No Matric

Matric

Certificate

Diploma

Bachelors

Honours

Masters

Doctorate

Please confirm your notice period. (30/60/90 days or 1/2/3 calendar months)

Please provide us with your LinkedIn profile:

What is your most recent salary? (Cost to Company)

What is your desired Salary (Cost to Company)?

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Do you have any restraint of trade that may impact this application?

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If someone referred you to this position, please state their name and surname. If no one referred you, please type NA.

I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (“POPI”)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - https://ozow.com/privacy-policy/

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Live Support Consultant (Customer Support Consultant)

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