Risk and Onboarding Operations Lead

Meet Ozow:  

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

The Risk and Onboarding Operations Lead plays a pivotal role in safeguarding both the business and its customers. It is about staying ahead of the game, detecting vulnerabilities before they become threats, and crafting strategies that strike the perfect balance between security and a seamless user experience. You'll be the architect of fraud prevention, the guardian of financial integrity, and the strategist who ensures risk is managed without stifling growth. If you thrive on challenges, have a keen eye for anomalies, and are ready to shape the future of secure payments, this role is yours to own. 

You are an ideal candidate if you have:  

• 7 + years' experience in merchant onboarding and risk mitigation.  

• Relevant degree/certificate/diploma (ie in fraud management, risk management etc).  

• Experience in conducting fraud investigations and working with law enforcement when necessary. 

• Expertise in identifying fraudulent activities and implementing robust prevention strategies. 

• An ability to assess risks and develop proactive measures to minimize financial threats.  

• Familiarity with fraud detection software, cybersecurity tools, and financial risk management platforms.  

• Strong knowledge of South African financial regulations, including AML and KYC requirements. 

• An ability to work with cross-functional teams and influence fraud prevention strategies. 

• A sharp eye for spotting irregularities and patterns in financial transactions.  
  
  

Your role and responsibilities:  

• Fraud Prevention & Detection – Develop and implement fraud detection strategies, leveraging AI and data analytics to identify suspicious activities.  

• Risk Assessment & Management – Conduct risk assessments to identify vulnerabilities and establish mitigation plans that align with business objectives. 

• Regulatory Compliance – Ensure adherence to South African financial regulations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements. 

• Incident Investigation – Lead investigations into fraud cases, working closely with law enforcement and regulatory bodies when necessary. 

• Policy Development – Design and refine fraud prevention policies, ensuring they evolve with emerging threats and industry trends. 

• Stakeholder Collaboration – Work with internal teams, banks, and external partners to strengthen fraud prevention measures and risk controls. 

• Technology & Innovation – Stay ahead of fraud trends by integrating cutting-edge security technologies and fraud detection tools. 

• Reporting & Analytics – Provide detailed reports on fraud incidents, risk exposure, and mitigation strategies to senior management. 

• Customer Protection – Educate customers on fraud risks and implement safeguards to enhance trust and security. 

 

Your skills and competencies:  

• Ability to make decisions and use independent judgement. 

• Strong appetite for spotting patterns and abnormalities.  

• Natural leader with an ability to influence and direct others.  

• Must have excellent communication skills and the ability to promote fraud risk awareness at all levels of management within the organization. 

• A mindset geared toward anticipating risks rather than reacting to them. 
• An ability to stay ahead of evolving fraud tactics and regulatory changes.
   

Interview process 

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.  

More Info 

Take a look at our careers page for more information! 

Interview process 

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.  

 

In office perks 

• Healthy breakfast, lunches and snacks
• Monthly team connects 
• On-site Barista 

 

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave   
• Birthday leave
• Learning and Development opportunities 
• Mentorship programme
• Quarterly team building 
• Community initiatives 
• Access to cutting edge technology - Ozow Tech Stack

 

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

 

Compliance

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

 

Ready to be exceptional? Apply now! 

 

Keen to know more? 

Interested in joining our rocket ship?  

To find out more about life at Ozow, head over to our Careers Page here!