Senior Manager: Fraud and Risk Solutions

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position 

We’re looking for a seasoned fraud expert to lead the development of innovative fraud solutions that will shape the future of merchant risk management. This is a strategic opportunity to build on innovative products, with the potential to commercialise and position Ozow as a market leader in fraud innovation. 

Your role and responsibilities

Fraud Solution Innovation & Commercialisation 

• Define and drive the long-term vision for Ozow’s fraud product offering. 

• Identify opportunities for commercialisation and value-added services for merchants. 

• Benchmark against global fraud innovation leaders to ensure competitive positioning. 

Strategic Product Roadmap Execution 

• Translate high-level strategic input into detailed product requirements and user stories. 

• Prioritise and manage the product backlog, ensuring timely delivery of features and enhancements. 

• Maintain and improve SLAs for fraud-related applications and tools. 

Fraud Rule Engine & Automation Enhancement 

• Oversee the implementation and optimisation of fraud rules and detection logic. 

• Collaborate with data science and engineering teams to enhance rule engines and automation. 

• Ensure regulatory compliance and support merchant onboarding from a fraud perspective. 

Leadership 

• Lead the fraud product strategy and roadmap, working closely with internal stakeholders and external engineering teams. 

• Act as the fraud domain expert, guiding product decisions with deep industry knowledge. 

• Collaborate cross-functionally with Compliance, Risk, Engineering, and Commercial teams to align product goals. 

Tool Utilization + Change Management 

• Develop and maintain documentation, policies, and processes related to fraud systems. 

• Lead the implementation of fraud detection software and integrations (e.g., TransUnion, rule engines). 

• Champion automation and AI-driven enhancements to improve fraud detection and operational efficiency. 

You are an ideal candidate if you have

• Proven experience in fraud product management, ideally with exposure to card fraud and merchant risk. 

• Strong technical fluency and ability to work with engineering teams to build scalable solutions. 

• Excellent communication and leadership skills, with the ability to operate independently and drive innovation. 

• Experience in building fraud tools, rule engines, or working with machine learning-based fraud systems. 

• A strategic mindset with a passion for solving complex problems and delivering impactful products. 

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

Interview process 

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.  

In office perks 

• Healthy breakfast, lunches and snacks
• Monthly team connects 
• On-site Barista 
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave   
• Birthday leave
• Learning and Development opportunities 
• Mentorship programme
• Quarterly team building 
• Community initiatives 
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now! 

Keen to know more? 

Interested in joining our rocket ship?  

To find out more about life at Ozow, head over to our Careers Page here!