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Director of Asset Management, West

California, United States

About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.

We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.

The Director, Asset Management is the senior field leader responsible for the operational, physical, and financial performance of Pacaso’s homes across a defined region.

This role serves as the regional owner of asset performance, ensuring every home is consistently stay-ready, maintained to Pacaso Home Standards, and operating efficiently within budget — while delivering a seamless, premium owner experience.

Operating within Pacaso’s evolved model, the Director ensures the successful integration of Asset Management, Internal Maintenance (as a billable service unit), and Owner Experience, driving clear ownership, clean execution, and scalable performance across markets.

This is a high-impact leadership role accountable not only for results, but for building systems, raising standards, and scaling operational excellence.

Key Responsibilities

Regional Asset Performance & Home Standards

  • Own the end-to-end operational health of all homes within the region
  • Ensure consistent adherence to Pacaso Home Standards for safety, cleanliness, functionality, and readiness
  • Establish quality benchmarks across markets
  • Drive reduction in repeat issues through root-cause analysis and preventative planning
  • Ensure accuracy of home documentation, systems data, manuals, and asset records
  • Own the operational health, readiness, and performance of all homes across the region
  • Enforce Pacaso Home Standards and regional quality benchmarks
  • Reduce repeat issues through preventative planning and root-cause resolution
  • Ensure accurate home documentation, systems data, and asset records
  • Drive regional results across owner satisfaction, stay readiness, execution quality, and cost efficiency, proactively addressing systemic risks

Leadership & Team Development

  • Lead, coach, and develop Asset Managers across multiple markets
  • Set clear expectations for decision-making, prioritization, and ownership
  • Establish consistent operating rhythms (inspections, reviews, escalations, retrospectives)
  • Identify capacity gaps and partner on hiring plans for growing or underperforming markets
  • Build a culture of accountability, proactive stewardship, and owner-first execution

Maintenance & Field Execution Oversight

  • Partner closely with Regional Maintenance leadership to align priorities, escalation thresholds, and execution standards
  • Ensure seamless handoffs between Asset Management and Internal Maintenance for physical execution
  • Oversee vendor strategy at the regional level, including recurring services and specialized trades
  • Serve as the escalation owner for high-impact incidents, in-stay experience blockers, and complex asset issues
  • Establish scalable regional processes for:
    • Inspections and preventative maintenance
    • Vendor management and service cadence
    • Work order execution and quality control

Financial & Budget Accountability

  • Own regional operating performance, including maintenance spend, vendor costs, and budget adherence
  • Review budget-to-actuals with Asset Managers; flag risks, variances, and corrective actions
  • Partner on annual budgeting, reserve planning, and lifecycle forecasting
  • Ensure disciplined cost control without compromising home quality or owner experience
  • Drive long-term asset value preservation through proactive investment decisions
  • Own regional operating performance and P&L accountability, including revenue, operating expenses, margin performance, and contribution to overall profitability within the region.
  • Lead monthly budget-to-actual reviews with Asset Managers and flag key variances
  • Drive corrective actions to reduce unnecessary spend while maintaining luxury-level quality

Cross-Functional Partnership

  • Partner with Owner Services leadership to ensure clean escalation paths and fast restoration of owner experience
  • Collaborate with Accounting on billing accuracy, invoicing, and financial transparency
  • Support Sales and Onboarding teams during new home launches, transitions, or market expansions
  • Act as a regional steward of Pacaso’s operational brand with HOAs, communities, and key partners
  • Partner with central teams to roll out new programs, tools, and operational improvements

Operational Excellence & Scaling

  • Drive adoption of standardized operating procedures, tools, and workflows across markets
  • Identify variability and implement consistent, scalable execution models
  • Partner with central leadership to codify and evolve best-in-class practices
  • Serve as a key contributor to improving systems, tooling, and operational infrastructure
  • Build a foundation that enables efficient scaling without compromising quality

Qualifications

  • 8–12+ years in luxury property management, hospitality operations, asset management, or residential portfolio leadership
  • Proven experience leading multi-market teams with direct people management responsibility
  • Strong background in home operations, maintenance oversight, and vendor management
  • Proven financial acumen in managing operating budgets and asset-level tradeoffs
  • Experience operating in scaled, complex environments with cross-functional dependencies
  • Track record of driving operational improvements, standardization, and performance outcomes
  • Strong leadership presence with the ability to influence, coach, and hold teams accountable
  • Calm, decisive operator with strong judgment in high-pressure or ambiguous situations

Compensation Range

  • Around $128k with Equity (RSU)

You’ll love working at Pacaso because of our ...

  • Competitive salary and stock options.
  • Unlimited, flexible PTO for exempt employees.
  • Excellent medical, dental and vision insurance.
  • Sponsored memberships to One Medical, Ginger and Carrot.
  • 401(k) to help you save for the future.
  • Paid maternity and paternity leave.
  • Generous home office stipend and monthly cell phone reimbursement.
  • Quarterly remote team building events and L&D opportunities.

Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.     

 

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