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IFS Inventory Post-Live Support Team Member

Minnetonka, MN

We are seeking a responsive and resourceful team member to join our Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.

Key Responsibilities:

  • Dealership Support
    • Respond to dealership inquiries and questions following training and go-live.
    • Assist users in resolving errors or system-related issues in a timely manner.
    • Direct complex or specialized inquiries to the appropriate internal resources.
  • System & Ticket Management
    • Utilize Zendesk to track, manage, and document support tickets and resolutions.
    • Monitor trends in support requests to identify potential training or system gaps.
  • Cross-Team Collaboration
    • Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues.
    • Collaborate with IT and functional teams to escalate and resolve technical problems.

Qualifications:

  • Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a cross-functional team.
  • Familiarity with inventory processes and dealership operations is a plus.

Additional Information:

  • This is a post-implementation support role with potential for extension or transition into a permanent support or training position.
  • Eight to twelve month, temporary or project-based role with potential for extension based on project needs.

Why Culligan?

    • Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
    • Career growth opportunities through training and development.
    • Competitive base pay, commission, and bi-annual employee incentives.
    • 401k with employer match.
    • Collaborative and innovative work environment

 

 

Pay Range

$58,000 - $70,000 USD

Check out all of our awesome career opportunities at Culliganwater.com/careers
 
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations.  Our dealerships are locally run by employees who are a part of the communities that they serve.  We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
 
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. 
 
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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