Back to jobs
New

IT Support Specialist

Minnetonka

We are seeking a customer-focused and technically skilled Technology User Support Specialist to provide front-line support for both software and system-related issues across the organization. This role emphasizes software troubleshooting, user guidance, and issue escalation, while also supporting basic hardware and device setup. The ideal candidate will be a strong communicator with a passion for helping others navigate technology effectively and efficiently.

 

Key Responsibilities

  • Serve as the primary contact for user support requests related to software applications, cloud platforms, and system access.
  • Troubleshoot and resolve issues involving software functionality, user permissions, and performance across enterprise systems (e.g., ERP, CRM, field service platforms).
  • Escalate complex or unresolved issues to internal IT teams or external vendors, ensuring timely follow-up and resolution.
  • Provide support for basic hardware setup and configuration (e.g., laptops, mobile devices, peripherals), with a focus on enabling software usability.
  • Assist with onboarding and offboarding processes, including account setup, software provisioning, and user training.
  • Document support interactions, resolutions, and patterns in the ticketing system to support continuous improvement.
  • Educate users on software best practices, updates, and security protocols.
  • Participate in system rollouts, testing, and user acceptance activities as needed.
  • Manage hardware requests and hardware ordering process.
  • Monitor the movement and status of technology assets from procurement to disposition.
  • Oversee and document of all inventory changes, including incoming and outgoing shipments, and updating inventory records. 

 

Qualifications

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • 2+ years of experience in a user support, help desk, or software support role.
  • Strong working knowledge of Microsoft 365, cloud-based platforms, and enterprise software systems.
  • Familiarity with ticketing systems, remote support tools, and basic networking concepts.
  • Excellent troubleshooting, documentation, and interpersonal communication skills.
  • Ability to work independently and collaboratively in a fast-paced, service-oriented environment.

 

Why Join Us?

  • Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
  • Hybrid flexibility 
  • Career growth opportunities through training and development.
  • Competitive base pay, commission, and bi-annual employee incentives.
  • 401k with employer match.
  • Collaborative and innovative work environment

Fine Print: Upon offer you will be subject to a pre-employment background check, Education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review.

 

 

Pay Range

$60,000 - $62,000 USD

Check out all of our awesome career opportunities at Culliganwater.com/careers
 
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations.  Our dealerships are locally run by employees who are a part of the communities that they serve.  We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
 
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. 
 
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Create a Job Alert

Interested in building your career at Packard Culligan Water? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Packard Culligan Water’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.