New

Technical Onboarding Analyst

Mexico

Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.   

About Us: 

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes. 

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce. 

About the Role: 

The Technical Onboarding Role plays a crucial part in a client's journey with Pacvue. They sit in the early stages of the post-sales journey where first impressions of Pacvue can impact downstream retention goals. The goal of the Technical Onboarding Role is to help clients navigate complex technical integrations and ensure a smooth handoff to downstream internal teams. The successful candidate will be comfortable interpreting technical onboarding documentation and excel at guiding clients through the technical onboarding journey. 

Responsibilities: 

Integration & Technical Setup 

  • Support data integration processes for retail media advertising platforms Pacvue supports, applying established procedures and escalating novel issues to senior team members. 
  • Client point of contact for data backfill tasks. QA data files to ensure compliance with process requirements and coordinate with internal teams to upload into Pacvue. 
  • Troubleshoot common integration failures and data discrepancies using documented troubleshooting steps, escalating more complex or undocumented issues as needed. 

Client Onboarding & Enablement 

  • Support the technical onboarding of new clients (brands and agencies) under guidance from senior team members, helping track progress toward onboarding SLA goals. 
  • Produce clear technical documents and integration guides for client facing knowledge base and internal Confluence page. 

Cross-functional Collaboration 

  • Partner with Sales, Managed Services and Onboarding to deliver integrations on time and ensure a smooth handoff to internal teams during the customer journey. 
  • Assist the partnership and product team with day-to-day tasks related to onboarding new ad platforms, under direction from a manager or senior specialist. 
  • Collaborate with internal teams to identify areas of friction in the technical onboarding process and roll out solutions to improve and streamline the technical onboarding process. 
  • Works under general supervision, with day-to-day tasks reviewed regularly by a manager; exercises judgment on routine issues but escalates ambiguous or high-stakes decisions. 

Skills & Qualifications: 

  • 2+ years of relevant experience in technical support, client onboarding, or SaaS platform integration. 
  • Experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Criteo, Citrus, Sam's Club, Kroger, Target, or Tik Tok. 
  • Experience using SaaS ad platforms such as Pacvue, Skai, Quartile, and Commerce IQ is a plus. 
  • Great interpersonal skills, team player and customer service focused attitude  
  • Familiarity with Vitally and Sales Force is a plus. 
  • Moderate Excel Skills (Pivot Tables, VLookup, Index Match, etc.) 
  • Experience with Claude or other AI tool. Forward thinking individuals with an eye for finding efficient AI solutions to recurring and complex problems is a plus. 

Benefits 

  • Private Medical Insurance  
  • Grocery Coupons 
  • Telework 
  • Christmas Bonus (15 Days) 

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pacvue’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.