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Partner Onboarding Lead

New York, NY

About Pagaya

Shape the Future of Finance

Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

Let's create better outcomes together!

About the Role

We are seeking an experienced Onboarding Professional to lead and orchestrate the complex, cross-functional process of bringing new commercial partners live. This role blends program management, product solutions, commercial judgment, and technical fluency. You will act as the central point of coordination between internal teams and external partners - ensuring every integration, agreement, and product enablement step is executed flawlessly.

This is a high-priority role with direct impact on revenue growth, partner satisfaction, and strategic market positioning. You’ll need to thrive in ambiguity, work at speed, and handle multiple high-stakes onboarding projects simultaneously.

Responsibilities

  • Own the end-to-end onboarding process for new partners - from commercial agreement to technical go-live.
  • Drive alignment across stakeholders including Product, Risk, Compliance, Legal, Capital Markets, and the Management Team.
  • Translate complex partner needs into actionable product or technical requirements - sometimes a product feature, sometimes an API integration.
  • Develop and maintain deep knowledge of our commercial agreements, data sources, compliance frameworks (KYC/AML), and capital markets requirements.
  • Serve as the trusted point of contact for partners during onboarding, creating confidence through proactive communication and solutions-oriented problem-solving.
  • Ensure operational readiness for partner launch, anticipating roadblocks and resolving issues before they escalate.
  • Continuously improve onboarding playbooks, processes, and tools to scale with growth.
  • Report on onboarding progress, risks, and KPIs to senior leadership.

Requirements

  • 8+ years experience in program management, solutions engineering, product management, or partner enablement in a high-growth, complex environment.
  • Strong commercial acumen; comfortable with contracts, pricing terms, and negotiation touchpoints.
  • Proven track record of orchestrating cross-functional initiatives across technical and business teams.
  • Technical capabilities and familiarity with APIs, system integrations, and data architecture.
  • Experience in financial services, fintech, capital markets, or compliance-heavy environments strongly preferred.
  • Exceptional judgment, ownership mindset, and ability to make fast, informed decisions.
  • Gravitas to influence senior stakeholders and build trust quickly.
  • Comfortable working in high-pressure, time-sensitive situations with multiple concurrent partner launches.

The pay ranges for New York-based hires are commensurate with candidate experience. 

Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.

Compensation Range for New York Based Hires

$140,000 - $165,000 USD

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv. 

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

  • Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
  • Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
  • Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
  • Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
  • Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life. 

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