Senior Partner Onboarding Manager

About Pagaya

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

About the Role

Pagaya is looking for a Senior Partner Onboarding Manager to lead the onboarding of new financial partners onto Pagaya’s platform!

This is a unique opportunity to take on a leading role driving Pagaya’s growth. As a Partner Onboarding Manager, you will own end-to-end the process of building, launching and growing new partnerships between Pagaya and leading financial institutions of all sizes: from innovative fintechs to large banks. This dynamic role requires both superb external relationship management skills and strong technical and project management abilities. In this role, a typical day could include both high level strategic conversations with executives at top-tier financial institutions and highly-technical workshops with product and engineering teams. The ideal candidate would feel just as comfortable talking to a US-based c-level finance executive as  diving into the technical details of an API with a software engineer.

Responsibilities 

• Work closely with business stakeholders during the pre-sales process to improve partner conversion rates.
• Oversee the onboarding process, ensuring timely delivery of products, research, and operational tasks while coordinating internal stakeholders for the successful launch of new partnerships.
• Continuously optimize and streamline processes related to new partner onboarding for improved efficiency and structure.
• Clearly articulate our product offerings, technical requirements, and solutions strategy to partners, ensuring alignment and mutual understanding.
• Cultivate strong, trusted relationships with partner business and technical teams, showcasing the value of our technology and solutions.
• Work closely with internal teams, including Research, Product, Operations, and Engineering, to ensure the seamless deployment of solutions across multiple partners.
• Develop deep insights into how our products integrate into a partner’s ecosystem, effectively communicating and coaching partners through the sales cycle and onboarding process.
• Lead the analysis of historical partner data, generating valuable business cases to support decision-making and partnership goals.

Requirements

• 4+ years of experience in a customer-facing technical account management / technical program management 
• Fluent and articulate in English
• Experience with tools and technologies for monitoring API performance and reliability (e.g Postman, Swagger, OpenAPI).
• Familiarity with data file formats such as JSON, XML, CSV and secure file transfer protocols.
• Strong ability to understand client needs and translate them into actionable solutions.
• Experience in creating targeted business case studies, campaigns, or presentations.
• Exceptional verbal, written, organizational, presentation, and communications skills;
• Experience working with large US-based enterprises / partners - a significant advantage
• Super detail oriented with strong analytical and problem-solving skills
• A true team player!
• Proven technical acumen with hands-on experience in a fast-paced, commercial products or SaaS environment.
• Ability to assess, diagnose and quickly resolve technical issues effectively with both technical and non-technical teams.
• Flexibility to handle partner escalations outside of normal business hours as needed.

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Our values are at the heart of everything we do. We believe great solutions are built through a great community.

• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life. 

Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.

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