Software Engineer II - Notifications Platform

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!

PagerDuty is seeking a Software Engineer II - Notifications Platform  to join our team. 

As a Software Engineer in Platform, you’ll help PagerDuty through a highly strategic transformation from a pure product to a platform. PagerDuty is transitioning from a set of products to a platform that consists of a set of configurable, flexible building blocks that can be leveraged to manage a variety of real-time work and real-time workflows. With that, we are increasing our engagement with partners integrating other tools with PagerDuty, consultants building bespoke solutions, and customers customizing the platform and creating deeper integrations to fit specific environments and specific workflows. Come help us kick off the new Platform group, which will consist of a new set of product development teams who are building the building blocks of the new PagerDuty Platform.

Your mission, should you choose to accept it, is to help our customers better manage a variety of different types of real-time urgent work, not just in Software and IT Operations, but in a variety of other functions across the landscape of Digital Operations. In this role, you’ll play a key role in working to define and build a set of platform building blocks to manage real-time work and real-time workflows. The Platform team is working closely with other product development teams internally who will leverage these building blocks to build new products. We’re also working closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability; our larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as alerts, incidents, post-mortems, security events, etc).

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office one day per month, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

• Partner with our technical leaders and your peers to build out the next generation PagerDuty Platform. 
• Take part in building systems that will evolve our existing architecture, micro-services, and larger services into this new platform design, over the course of multiple milestones. To use a tried and true analogy, this will be like replacing the engine of the plane while mid-flight.
• Collaborate closely across many different product development teams to validate and pressure test our new platform architecture, design, APIs, and user experience.
• You will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems.
• You will prioritize and execute multiple tasks in a highly dynamic environment with a results-oriented mindset.

Basic Qualifications

• You have 3+ years designing, developing, and managing customer-facing SaaS applications and web-based systems.
• You have strong experience in designing and building REST APIs.
• Experience in some of the following: Java, Go, Elixir, Ruby on Rails, Kafka, React.
• Experience working in an agile environment with iterative development and fast feedback
• Public cloud engineering on AWS (preferred), Azure, or GCP platforms.
• You have excellent communication and collaboration skills.
• You are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.

Preferred Qualifications

• You have experience working on highly available distributed systems
• Public cloud engineering on AWS

The base salary range for this position is 114,000 - 167,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.