Principal Product Designer (People Manager)

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty seeks a Principal Product Designer (People Manager) to join our diverse, customer-focused team! In this role, you will report to our Head of Product Design and Research and lead and mentor a team of designers while also contributing hands-on design work when needed. You will partner closely with product managers, engineers, and other stakeholders to drive the design direction for critical projects on our roadmap. This is an exciting opportunity to be a player/coach to shape the future of digital operations management and significantly impact how organizations handle critical incidents and time-sensitive work. The ideal candidate is a master of the design craft with strong leadership skills and a passion for solving complex problems.

KEY RESPONSIBILITIES

• Lead and mentor a team of product designers, fostering a culture of creativity, collaboration, and continuous improvement.
• Drive and lead projects and initiatives that have a critical and direct impact on the company's direction. 
• Contribute to the design system, creating new patterns and supporting documentation 
• Work with your design partners to translate complex operational concepts and data into clear, actionable, and visually appealing user interfaces.
• Lead product delivery successfully, managing cross-functional responsibilities.
• Effectively communicates business updates and initiatives to the team, ensuring understanding of departmental decisions. 
• Sets operational objectives, delegates effectively, and utilizes resources creatively to meet schedule goals. 
• Represent the UX team in customer meetings, workshops, conferences, and other external events.
• Identifies talent needs, shapes requisitions, and actively participates in recruiting efforts.
• Understand the balance between planning out work and just getting things done, between getting your hands dirty and getting out of the team’s way.

BASIC QUALIFICATIONS

• 10+ years of professional experience in UX Design, UX Research, or a similar role with a design-led, high-growth, SaaS business.
• Effectively communicates design rationale and uses storytelling techniques with partners, stakeholders, and direct reports.
• Expert knowledge of UX processes, design systems, and prototyping tools.
• Strong understanding of technical implications of design decisions.
• Ability to focus on engagement and retention of a team through regular 1-1s and effective career conversations. 
• Capability to assess talent, actively participate in recruitment, and contribute to strategic hiring efforts.
• Proven track record of leading design teams and mentoring designers.
• You can still design if needed (though that won’t be the primary function of this role).

PREFERRED QUALIFICATIONS

• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent degree or experience. 
• Experience in designing complex enterprise software products.
• Strong communication and presentation skills.
• Ability to influence cross-functional stakeholders and drive consensus.
• Experience with agile development methodologies.
• Passion for staying current with industry trends and best practices.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1 day per/month, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 134,000 - 200,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

 

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.