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Senior Manager, Revenue Accounting and Operations

San Francisco

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Manager, Revenue Accounting and Operations to join our growing team. The focus of this position is to lead the accounting processes and team for PagerDuty’s global revenue recognition, accounts receivable, commissions and cost of sales. 

You'll be responsible for revenue and cost recognition under ASC 606 and other applicable standards as well as providing revenue recognition guidance to other key stakeholders within the organization (e.g. Sales and Legal). 

The successful incumbent will possess strong revenue recognition expertise and a track record of successful cross-functional communication and collaboration to continuously improve processes and outcomes. This position will report directly to the Sr. Director, Revenue Accounting and Operations. 

 

Key Responsibilities: 

  • Lead a team responsible for overseeing revenue, accounts receivable and commissions accounting including the month-end close process, reconciliations, and related reporting/disclosure with high accuracy and meeting all deadlines
  • Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606 and other applicable standards)
  • Ensure compliance with applicable policies, review contracts to ensure that revenue is recorded in compliance with GAAP
  • Lead global and cross-functional, operational improvement initiatives to further streamline revenue tasks and shorten the revenue close calendar
  • Manage the process of maintaining Corporate Revenue Accounting Policies including regular updates of those policies.
  • Research and prepare written technical accounting policies and positions as-needed for non-standard revenue transactions
  • Coach and mentor your team to support their growth/professional development; identify the mix and level of talent required to support current and future objectives
  • Build and maintain relationships with our external auditors and key business contacts
  • Work with the cross-functional stakeholders, as a trusted partner,  to provide revenue assessment in the new pricing models and/or new product introduction.
  • Lead the design and implementation of accounting policies/procedures related to new product launches
  • Incorporate new products in the OTC, including testing and updating SOX controls and narratives and ensuring the appropriate accounting framework is in place to determine the right accounting model for upcoming products.
  • Develop and implement internal controls and procedures related to revenue recognition, monthly close and reporting processes
  • Prepare and review SSP analysis, assess exceptions and provide guidance
  • Operate in a fast-paced environment and demonstrate project management skills
  • Assist with annual external audits and other ad hoc projects as needed

 

Basic Qualifications: 

  • BA/BS in Accounting or related field required
  • CPA required 
  • 8+ years of relevant experience including Big 4 public accounting firm experience
  • 3+ years in a leadership position managing a team, including coaching, performance management and developing others
  • Expert knowledge of US GAAP and specifically of ASC 606 and other applicable standards 
  • Strong analytical and problem resolution skills, including the ability to research accounting literature and simplify complex situations
  • Detail-oriented, and experience multitasking and prioritizing to deliver impact in fast-paced environment

 

Preferred Qualifications

  • Experience with revenue automation tools (RevPro, Rev Stream, Workday Revenue Management, Netsuite Advance Revenue Management, etc.)
  • Experience with NetSuite, Zuora, Avalara AvaTax, and Salesforce or equivalent systems 
  • Advanced Excel skills (vLookup, pivot tables, etc.) 
  • Strong written and verbal communication skills, including ability to understand and articulate multiple points of view and successfully influence various levels of cross-functional leadership
  • Demonstrated experience thinking strategically about issues, leading to implementable recommendations and action plans
  • Experience assessing accounting implications of new pricing models and/or new product introduction., including preparing technical analyses and advising on operationalizing the technical accounting conclusions
  • Self-motivated, strong work ethics and able to work independently with minimal supervision

 

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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