Accounts Receivable/Collections Specialist

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking an Accounts Receivable/Collections Specialist to join our diverse, customer-focused team in Lisbon! As an Accounts Receivable/Collections Specialist, you will be responsible for decreasing our Order-to-Cash cycle by optimizing our existing collections process and leveraging new systems and tools on our global accounting and finance team. This is an exciting opportunity to leverage your knowledge of B2B AR and Collections to bring solutions and diverse thoughts while working in a fast-paced environment. The ideal candidate will be able to work independently with a strong sense of urgency, working closely with cross-functional teams (sales, deal desk, finance, tax, etc) and clients directly.

KEY RESPONSIBILITIES  

• Independently managing a collection portfolio of 400-500 invoices each month.
• Manage and respond to customer invoicing inquiries via email and Salesforce Queue.
• Resolve customer disputes as they pertain to payment of outstanding balances to ensure prompt settlement of the invoice.
• Ensure timely and accurate payment application of daily cash receipts on team rotation;  preparation by meticulously compiling and reviewing payment transactions.
• Provide excellent customer service to both internal and external customers.
• Collaborate and build trusted partnerships with internal and external stakeholders to facilitate payments.
• Participate in team planning meetings.
• Meet defined monthly AR goals and activity metrics.
• Team player able to assist where needed.
• Independently create ad-hoc reporting utilizing Zuora, SalesForce, and Excel.
• Support audits by providing necessary documentation.

BASIC QUALIFICATIONS

• 3+ years high volume B2B collections experience.
• Knowledge of Collections, Cash Applications, and Billing procedures.
• Able to create ad-hoc reporting utilizing Zuora, SalesForce, and Excel.
• Ability to prioritize and manage multiple responsibilities.

PREFERRED QUALIFICATIONS

• Someone who takes initiative, anticipates challenges, and acts without being prompted. You should be self-motivated and always looking for ways to contribute and improve.
• Commitment to excellent customer service. You are an analytical thinker who can evaluate situations from multiple angles, identify potential issues, and develop innovative solutions.
• You don't just accept the status quo but consistently question existing processes with the goal of enhancing efficiency.
• Ability to communicate clearly and professionally to all levels of the company and external vendors.
• Experience in the tech or comparable industry with the ability to operate in a fast-paced environment.
• Experience with Google Workspace/Microsoft Office products. 
• Experience with Zuora and SalesForce experience a plus.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

 

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.