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Senior Workplace Experience Specialist II

Atlanta

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty Atlanta is looking for a service-oriented, personable, and resourceful Senior Workplace Experience Specialist II to support our Atlanta office and contribute to our global operations. In this role, you will collaborate across functions, manage multiple projects, leverage technology, and proactively solve challenges to enhance the employee experience and support operational excellence. We’re looking for someone who thrives in a dynamic environment, enjoys working cross-functionally, enjoys a challenge, and is passionate about creating a positive, seamless workplace experience for all.

This is an in-office position in Atlanta, GA (5 days per week) with the flexibility to work from home on occasion.

Key Responsibilities

As part of the Workplace Experience team, the Senior Workplace Experience Specialist II will oversee the daily operations of our Atlanta office, ensuring it remains an exceptional place to work for all Dutonians and continues to attract top talent. 

The Senior Workplace Experience Specialist II has the following key responsibilities:

  • Plan and implement workplace initiatives to support employee engagement and deliver a positive, inclusive work environment
  • Partner with cross-functional teams on key global projects and initiatives that impact different segments of the business, ensuring alignment and successful outcomes
  • Organize and host workplace events, team offsites, volunteering activities, company meetings and Executive visits to foster connection and growth
  • Serve as the primary point of contact for all workplace-related questions, concerns, feedback, and suggestions, ensuring timely effective resolution
  • Provide a warm welcome to visitors, guests, and new and current employees, ensuring a seamless experience
  • Manage vendor relationships, lead contract renewals and ensure quality assurance for delivery of workplace services such as food and beverage, HVAC, power, etc.
  • Provide project management support for office moves, renovations, build outs and maintenance
  • Maintain a safe, healthy and clean work environment for all employees as a health and safety champion
  • Partner with HelpDesk to ensure workplace technology is working and providing maximum value for employees
  • Manage visitor management, desk booking and workplace safety systems
  • Navigate the procurement process for workplace services, and track and manage office expenses, ensuring alignment with the defined budget

Basic Qualifications

  • 3+ years of experience in a corporate environment with a proven track record of success
  • Prior experience working in the tech industry or a fast-paced, growth-oriented environment
  • Excellent verbal and written communication skills with the ability to interact effectively at all levels of the organization
  • Strong organization and time management skills with a demonstrated ability to juggle multiple tasks and meet deadlines simultaneously
  • Experience working cross-functionally and collaboratively in a global organization
  • Event management experience and the willingness to work the occasional early morning or evening to ensure event success
  • Ability to travel up to 10% of the time for team meetings and events, as needed

Preferred Qualifications

  • Bachelor's degree from an accredited college or university in a related field, or equivalent years of experience 
  • Creative problem-solving skills
  • Strong project management skills with proven ability to develop project plans and timelines effectively
  • Demonstrated ability to learn, adapt and excel in a dynamic role
  • Strong technical skills with the ability to learn and navigate new systems and processes
  • Prior experience using productivity and collaboration tools such as Google Workspace, Zoom, Slack, Office, Salesforce, Monday.com, AI and others
  • An active CPR/AED/First Aid certification is a plus

The base salary range for this position is 68,000 - 106,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office 5 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

 

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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